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Notice to Travellers

This section contains important notice and travel advisory. We wish to remind you that it is important to stay informed about changes that may affect your trip. Below is a list of travel advisories.

Travel advisory

Travel disruptions due to hurricane over Orlando, FloridaSeptember 27, 2022

Important Notice – Hurricane warning for Orlando, Florida – Temporary closure of MCO airport

In anticipation of hurricane Ian’s passage near Orlando, Florida, Orlando International Airport will be closed until Friday, September 30 at 12:00PM ET. As such, flights TS928 & TS929 scheduled to operate on Wednesday, September 28, 2022, have been postponed to Friday, September 30, 2022.

Our hurricane policy is now in effect our flights to Orlando scheduled to operate from September 28 to 30, 2022 inclusively.

We strongly recommend that you follow the status of your flight by downloading our mobile app or by visiting our flight status and schedule webpage.

For more information or to modify your travel arrangements, consult our hurricane policy.

Haiti: Advisory to avoid non-essential travelNovember 18, 2021

Please note that the Canadian government has recently issued a travel advisory recommending to avoid non-essential travel to Haiti due to the current climate of instability in the country. However, our flight operations to Haiti continue. More details.

Important Notice

Longer than usual wait timesSeptember 17, 2021

We are currently receiving an exceptionally high volume of calls and messages to our Contact Centre, which causes much longer delays than those to which our customers are accustomed. We sincerely apologize for this and thank you for your patience. Before calling us, we invite you to consult the following pages:

Entry requirements by destination Modify or cancel a reservation On-hold help


We are currently experiencing technical difficulties with the reservation system.

The issue should be resolved shortly.

We apologize for the inconvenience.