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Priority check-in, boarding, and baggage handling. Priority queue at security checkpoints for Club Class (exclusively to Montreal, Ottawa, Toronto, Vancouver, Glasgow, Manchester and London Gatwick airports) and Option Plus passengers (exclusively to Montreal, Ottawa, and Vancouver).
Passengers who booked a flight at the Eco Flex fare before April 28, 2022, will be entitled to two pieces of checked baggage of 23 kg each.
Baggage allowance varies by destination. See the Travel Information –
Baggage section of our website for more details.
Fee per person, per direction, plus difference in fare. No changes within 24 hours of departure.
Fee per person, per ticket (whether one-way or roundtrip). No refunds within 24 hours of departure or when a portion of the ticket has already been used.
Partial cancellation of the ticket: Passengers who wish to cancel only a portion of the ticket more than 24 hours prior to departure must cancel their return flight by paying the cancellation fees per person and then buy a one-way ticket. The conditions of the other portion of the flight will apply.
Standard seat selection is offered in Eco Standard. Eco Flex lets you choose between a standard seat, front of cabin seat, two-by-two seat or seat with more legroom, depending on availability.
Fee per person, per direction, plus difference in fare. No changes within 24 hours of departure.
Bookings made by September 30, 2020:
Modification fees per direction: Eco Standard & Club Class: $300 CAD, $300 US, €150, £150, ₣150,
Fee per person, per ticket (whether one-way or roundtrip). No refunds within 24 hours of departure or when a portion of the ticket has already been used.
Partial cancellation of the ticket: Passengers who wish to cancel only a portion of the ticket more than 24 hours prior to departure must cancel their return flight by paying the cancellation fees per person and then buy a one-way ticket. The conditions of the other portion of the flight will apply.
Bookings made by September 30, 2020:
Cancellation fees per ticket: Eco Standard & Club Class: $300 CAD, $300 US, €250, £250, ₣250
Reservations made before October 6, 2022:
Fee per person, per direction, plus difference in fare. No changes within 24 hours of departure.
Reservations made as of October 6, 2022 and onwards:
Pay only the fare difference, if applicable. No changes within 24 hours of departure. Please note that for the Eco Budget fare no changes are allowed.
Reservations made before October 6, 2022
Cancellation fees per ticket Eco Budget: $200 CAD, $200 US, €150, £150, ₣150
Cancellation fees per ticket Eco Standard and Club Standard: $200 CAD, $200 US, €150, £150, ₣150
Fee per person, per ticket (whether one-way or roundtrip). No refunds within 24 hours of departure or when a portion of the ticket has already been used.
Partial cancellation of the ticket: Passengers who wish to cancel only a portion of the ticket more than 24 hours prior to departure must cancel their return flight by paying the cancellation fees per person and then buy a one-way ticket. The conditions of the other portion of the flight will apply.
Reservations made as of October 6, 2022 and onwards
Eco Standard and Club Standard: Fee per person, per ticket (whether one-way or roundtrip). No refunds within 24 hours of departure or when a portion of the ticket has already been used.
Please note that for the Eco Budget fare, cancellation is 100% non-refundable.
Partial cancellation of the ticket: Passengers who wish to cancel only a portion of the ticket more than 24 hours prior to departure must cancel their return flight by paying the cancellation fees per person and then buy a one-way ticket. The conditions of the other portion of the flight will apply.
Reservations made before October 6, 2022:
Fee per person, per direction, plus difference in fare. No changes within 24 hours of departure.
Reservations made as of October 6, 2022 and onwards:
Pay only the fare difference, if applicable. No changes within 24 hours of departure. Please note that for the Eco Budget fare no changes are allowed.
Bookings made before October 6, 2022:
Cancellation fees per Eco Budget ticket: CA $200, US $200, €150, £150, ₣150
Cancellation fees per Eco Standard and Club Standard ticket: CA $200, US $200, €150, £150, ₣150
Fee per person, per ticket (whether one-way or roundtrip). No refunds within 24 hours of departure or when a portion of the ticket has already been used.
Partial ticket cancellation: Passengers who wish to cancel only a portion of their ticket more than 24 hours prior to departure must cancel the return flight by paying the cancellation fees per person, and must then purchase a one-way ticket. The conditions of the other portion of the flight will apply.
Bookings made as of October 6, 2022:
Eco Standard and Club Standard ticket cancellations: A fee per person, per ticket (whether one-way or roundtrip) is applicable. No refunds within 24 hours of departure or when a portion of the ticket has already been used.
Please note that for the Eco Budget fare, cancellation is 100% non-refundable.
Please note that for the Eco Budget fare, cancellation is 100% non-refundable.
Partial ticket cancellation: Passengers who wish to cancel only a portion of their ticket more than 24 hours prior to departure must cancel the return flight by paying the cancellation fees per person, and must then purchase a one-way ticket. The conditions of the other portion of the flight will apply.
Bookings made before October 6, 2022:
Pay only the difference in fare (if applicable). No changes within 24 hours of departure. However, please note that when a change is made to the initial booking, the booking will be subject to the new terms & conditions in place at the time of the change.
Bookings made as of October 6, 2022 and before September 26, 2023:
No changes permitted for the Eco Budget fare. For Eco Standard, Eco Flex, Club Standard and Club Flex fares, pay only the difference in fare (if applicable). No changes within 24 hours of departure. However, please note that for Eco Standard and Club Standard fares, if a change is made to the initial booking after September 26, 2023, the new terms & conditions in place at the time of the change will apply.
Bookings made as of September 26, 2023:
No changes permitted for the Eco Budget fare. A fee per person, per direction, plus the difference in fare is applicable to Eco Standard and Club Standard. For Eco Flex and Club Flex, only the difference in fare is applicable. No changes within 24 hours of departure.
Bookings made as of October 6, 2022 and before September 26, 2023:
Cancellation fees per ticket Eco Standard and Club Standard ticket: CA $200, US $200, €150, £150, ₣150. A fee per person, per ticket (whether one-way or roundtrip) is applicable. No refunds within 24 hours of departure or when a portion of the ticket has already been used.
Please note that for the Eco Budget fare, cancellation is 100% non-refundable.
Partial ticket cancellation: Passengers who wish to cancel only a portion of their ticket more than 24 hours prior to departure must cancel the return flight by paying the cancellation fees per person, and must then purchase a one-way ticket. The conditions of the other portion of the flight will apply.
Bookings made as of September 26, 2023:
Cancellation fees per ticket Eco Standard and Club Standard ticket: CA $300, US $300, €220, £220, ₣220. A fee per person, per ticket (whether one-way or roundtrip) is applicable. No refunds within 24 hours of departure or when a portion of the ticket has already been used.
Please note that for the Eco Budget fare, cancellation is 100% non-refundable.
Partial ticket cancellation: Passengers who wish to cancel only a portion of their ticket more than 24 hours prior to departure must cancel the return flight by paying the cancellation fees per person, and must then purchase a one-way ticket. The conditions of the other portion of the flight will apply.
Bookings made before September 26, 2023:
Standard seat selection is included in the Eco Standard fare. The selection of any type of seat is included in the Eco Flex fare (standard seat, front of cabin seat, two-by-two seat or a seat with more legroom, depending on availability). Club Class seat selection is included in Club Standard and Club Flex fares.
Bookings made as of September 26, 2023:
Standard seat selection is only included in the Eco Flex fare. Club Class seat selection is only included in the Club Flex fare. Charges apply for all other seat selections.
Departures before April 30, 2024:
For Eco Flex, Club Standard and Club Flex passengers: Priority check-in, boarding and baggage handling.
Club Standard and Club Flex passengers also have priority at security checkpoints at the Montreal, Toronto, Vancouver, Manchester, London Gatwick and Glasgow airports.
Departures as of May 1, 2024:
For Club Standard and Club Flex passengers only: Priority airport services: Priority check-in, boarding and baggage handling. Priority at security checkpoints exclusively at the Montreal, Toronto, Vancouver, Manchester, London Gatwick and Glasgow airports.