Exclusive check-in counters
Where facilities permit (at Canadian gateways), designated check-in counters are available for families travelling with young children and unaccompanied minors. That means less time waiting in line!
Travelling alone with kids and feeling overwhelmed? Let us know during check-in, and we'll be happy to guide you to the boarding gate and direct you upon arrival at the destination airport. Porters are usually available for hire to assist with your checked baggage. To lighten the load for your little ones, we recommend transporting your kids’ toys in your own carry-on.
Do you want to hang on to your child’s stroller or car seat until boarding? No problem. Just let us know when you check in. We strongly recommend the use of small/collapsible strollers. They can be brought to the gate and delivered to you at the aircraft door upon arrival at most airports.
With the exception of flights to the U.S., we are happy to offer pre-boarding for families travelling with young children.
Seat assignments for families
Families are a top priority at Air Transat. That’s why we provide free* automated standard seat assignments for families on board our aircraft.
Standard seats are assigned for free to children aged between 2 and 13 inclusively and their parents/guardians featured on the same family booking. These seats will be grouped together and assigned by the system. Only standard seats will be assigned, and these will be subject to availability. Standard seat assignments are generated by the system for families whose bookings include 5 passengers or less.
Passengers can see their seat assignation on the « Manage My Booking» Will open in a separate browser window page, four days after the booking.
Families whose bookings include 6 or more passengers must call the Contact Centre at 1-877-TRANSAT (872-6728) (toll-free) or +1-514-636-3630 no later than 24 hours before departure to receive free standard seat assignments.
For people who are deaf, deafened, hard of hearing, or for those with speech disabilities, access Bell Relay Service:
You must instruct the operator to contact our contact centre at the following numbers: 1-866-234-5136 or +1-514-906-5196.
*Fees may apply if you decide to modify the seat selection that was assigned for free.
Stroller gate delivery service
Families can bring their baby stroller to the boarding gate or the aircraft door. Air Transat will ensure that strollers are properly tagged, collapsed and then checked in. Upon arrival at destination, passengers will be able to recuperate their strollers at the aircraft door at most airports.