A self-service feature has been added at the payment step of your online booking, allowing you to apply your travel credit to a new reservation.

Please note that for new bookings made on our website, a travel credit is only valid for the type of product for which it was issued. For example, a travel credit issued in the context of a package cancellation can only be used to book a new package; a travel credit issued in the context of a flight cancellation can only be used to book a new flight.

If you require assistance or need to book any type of product other than the one listed on your initial reservation, please call our Contact Centre at 1-877-872-6728 (Toll-free) or +1-514-636-3630 (Fees apply) or your travel agency.

If you wish to apply your credit a new package reservation:
- Complete your booking on www.transat.com;
- Enter the eight-digit travel credit number in the space provided at the time of payment and the amount will be automatically applied to the new package reservation;
- Click here for detailed instructions on how to use a package credit.
If you wish to apply your credit to a new flight reservation:
- Complete your booking on www.airtransat.com;
- Enter the six-digit alphanumeric travel credit code in the space provided at the time of payment and the amount will be automatically applied to the new flight reservation;
- Click here for detailed instructions on how to use a flight credit.
If you booked a flight or package with a travel agent or on a website other than www.transat.com or www.airtransat.com:
Contact the travel agency you originally booked with and indicate your intention to apply a travel credit to your new flight or package booking. Also have your original booking number on hand.

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