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Notice to Travellers

This section contains important notice and travel advisory. We wish to remind you that it is important to stay informed about changes that may affect your trip. Below is a list of travel advisories.

Travel advisory

IMPORTANT: Mandatory before any flight to CanadaNovember 18, 2020

As of November 21, all travellers flying to Canada must submit their COVID-related information digitally via the ArriveCAN app or website before their departure to Canada. Failure to do so may result in a fine.

For more details, visit Canada.ca/ArriveCAN.

Entry requirements of your destination country and information on our operationsOctober 14, 2020

We currently offer flights to Europe, the South and Canada.

Our flight schedule may change, depending on changes in travel restrictions and demand.

Before you travel, it’s important that you check the entry requirements of your destination country.

Find details about our flights and the temporary suspension of certain routes here.

So that you can book with confidence, we’re offering more flexibility to change or cancel your flight.

Due to COVID-19, some services and inclusions (at the airport, on board or at destination) may be reduced or unavailable.

To address the concerns raised by COVID-19 and to ensure your safety and that of our employees, we created Traveller Care, a program featuring new health and safety measures. To help you plan your trip, we’ve also assembled a practical guide full of travel tips and vital information on destination entry requirements.

Click here for our frequently asked questions about COVID-19.

History

Your safety is our top priority, which is why we are closely monitoring the progress of the coronavirus (COVID-19) through the updates issued by government authorities.

It is important to note that an increasing number of countries, including Canada, are denying entry to foreign nationals.

That being said, we will only be able to allow boarding to people authorized to enter Canada. Furthermore, this measure prohibits the boarding of any person who does not meet the health requirements imposed. For more details, please consult the following site for more details.

On March 11th, 2020, the United States announced that, as of March 13th, 2020, aliens who visited any of the 26 countries within the Schengen Area in the 14-day period preceding their entry or attempted entry into the United States will not be allowed to enter. Air Transat is required to comply with this prohibition and, consequently, will not be able to board any such passengers on its flights to the United States.

Given the rapidly changing situation, it is your responsibility to regularly check the restrictions put in place by the border authorities of the country you are planning to visit or the cruise line you are travelling with as well as the Government of Canada’s website.

Air Transat will not be held liable and will not assume any expense in the event that you are refused entry into your country of destination or on your flight due to these restrictions.

Should you need to change your itinerary, please contact your travel agency or our 24/7 customer contact centre.

The Public Health Agency of Canada (PHAC) recently issued a recommendation to Canadians to Avoid all cruise ship travel due to the ongoing COVID-19 outbreak.

Should you wish to change your itinerary, please contact your travel agency or our 24/7 customer contact centre.

Global Affairs Canada recently increased its alert level for Italy to Avoid non-essential travel due to the spread of the coronavirus (COVID-19).

Following this notice, Air Transat has decided to implement a flexibility policy for its flights to Italy, based on the following parameters:

  • All customers who have booked a flight to Venice on or before March 2, 2020 for travel between now and June 30, 2020 are entitled to change their reservation date or destination without penalty for travel between now and December 31, 2020. Customers will, however, have to pay any difference in price.
  • All customers who have booked a flight to Rome or Lamezia on or before March 9, 2020 for travel between now and June 30, 2020 are entitled to change their reservation date or destination without penalty for travel between now and December 31, 2020. Customers will, however, have to pay any difference in price.

Cancellation requests are subject to the terms and conditions.

We are changing the previous clause in our flexibility policy, which required a three-day notice prior to departure for any changes, to 24 hours prior to departure. Given the exceptionally high volume of requests we are currently receiving, please note that processing time may last a few days. Rest assured, however, that all requests received within the required timeframe will be processed, even if the departure date has passed.

We know that sometimes plans change due to unforeseen events like coronavirus (COVID-19): that’s why we are offering our passengers the flexibility to amend existing bookings. Transat will waive the change fees on all flights and packages booked before March 4, 2020, for travel until April 30, 2020.

As such, all customers who have booked a flight or package to any destination offered by Transat for travel until April 30, 2020 can change their travel dates, hotel or destination—or all three—once at no charge towards travel completed by December 31, 2020. Customers who wish to cancel their reservation can use the credit towards subsequent travel completed by December 31, 2020.

Changes to individual bookings can be made up to 24 hours prior to departure.Should there be a pricing disparity between the initial booking and the new booking, customers will have to pay the supplement, and no refund will be given should the price be lower than the initial price.

Changes to group bookings can be made up to 3 days before departure. Certain conditions apply. To change existing group bookings, please contact our groups department.

Customers who booked through a travel agency must contact their travel agents.