Privacy policy

Review our privacy policy to see how Transat protects your personal information.

An Overview of our Privacy Policy

Transat is committed to respecting your privacy and protecting your personal information

Transat A.T. Inc. and its affiliates (hereinafter “Transat”) are committed to protecting your privacy. As a tour operator, distributor of travel services and air carriers, we attach particular importance to protecting the personal information that you entrust to us, and we strive to maintain your trust in this regard.

When you do business with Transat, we need to collect, use and share certain personal information about you, such as your name, contact information, passport number and payment details. This information is used, for example, to identify you, to process your booking, to provide you our best possible customer experience and to keep you safe and secure. Some of this information is shared with Transat’s trusted partners such as hotels and airport ground handlers to ensure that your baggage arrives safely at your destination. We are also required to share some of your information with government border control and airport authorities for reasons of security.

In this privacy policy (hereinafter the “Policy”) we explain how we collect, process and protect your personal information. This privacy policy applies to all personal information we process about you when you travel with us, purchase or use our services, visit our websites, use our mobile applications or otherwise interact with us. This Policy was developed to comply with the requirements of the privacy protection legislation in force.

Please refer to the “How to Contact Us” section if you have any questions, comments or requests regarding the privacy policy or your personal information.

Our Privacy Policy in its Entirely

Our Commitment

We have developed and adopted internal policies and procedures designed to ensure adequate protection of the personal information in our possession and to apply the necessary security measures, which are reviewed on a regular basis.

We educate all our employees about the importance of protecting personal information by providing them with training on this topic. Access to personal information is limited to employees requiring it in the course of their duties. In addition, all members of our staff are required to sign the Code of Ethics on an annual basis, which includes rules and standards relating to the protection of personal information.

We take reasonable measures to ensure that our agents, mandataries, representatives and other external organizations are contractually bound to respect and comply with the provisions of the privacy protection legislation in force (e.g. airport service providers, incoming tour operators, hotel operators, administrative support, data processing and data storage companies, payment processors, etc.).

Therefore, Transat, its employees, and its suppliers must always ensure the protection of your personal information in accordance with applicable laws.

To this end, a Data Privacy Officer has been appointed to address privacy-related questions and ensure that policies and procedures are consistently followed. Transat has also appointed a Information Security Officer, who is responsible for establishing and managing appropriate security measures to ensure compliance in this regard.

What is the scope of application of the policy?

Unless otherwise indicated at the time of personal information collection, the provisions of this Policy apply to all personal information collected and processed by Transat whenever you do business with us.

Certain Transat sites contain hyperlinks third party sites (“Third Party Sites”) that will take you off our site and that do not belong to Transat. Transat provides these hyperlinks for your convenience. Third Party Sites are not under the control of Transat and the hyperlinks should not be construed as an approval or endorsement of their content by Transat. Transat is not responsible for the contents of any Third Party Site, for any link contained in a Third Party Site, or for any changes or updates to such Third Party Site, and Transat makes no representation or warranty regarding any Third Party Site. The information collected by said third parties on these other sites are not subject to this Policy, when it is not used by Transat. We therefore encourage you to review the privacy policies of these websites before disclosing your personal information to any third party.

What is considered personal information?

Personal information is any information that can be used, directly or indirectly, to identify an individual or that relates to an identified or identifiable person. Your personal information may include, for example, your name, your contact details, information relating to your travel itinerary (e.g., your booking reference number) or information on how you use our website and mobile app or how you interact with us.

This information may be collected directly from you during any interactions you have with us, for example when you visit our website, make a reservation or communicate with us by telephone or email, when you use our website or applicable or participate in a survey, contest or a draw or register to a loyalty program organized by or on behalf of Transat. It may also come from other sources, such as third-party partners who act on our behalf to provide services to you on our behalf or from one of our suppliers or partners, for example when you book through a travel agency.

What personal information may we collect?

We collect only the information necessary to provide you with products and services and to meet our legal obligations. Your information may also help us to better serve you. With your consent, we may use and share it within Transat and its affiliates to provide you with personalized promotional offers and recommendations or to invite you to participate in contests or surveys to improve our services and products.

Please see the “How we use your personal information” section below for more information on how Transat uses your personal information.

We may collect and process the following categories of personal information:

Identification information

Your first name and surname, date of birth, gender (female, male or other), nationality and passport number. If your minor children are included in the booking, we will collect their identification information.

Contact information

Your telephone number, physical address and email address.

Booking details

During the booking process we collect information about your booking that may include your