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Contact us

For any request concerning a reservation, a price quote or modification to a booking made on our website, please contact our Contact Centre at 00 800 87 26 72 83 9 a.m. - 4 a.m., 7 days a week. For a booking made via a travel agency, please contact your travel agent.

Hearing impaired: +1-514-906-5196 (TTY) (long distance charges may apply).


 

Other information

Telephone Website/Email

00 800 87 26 72 83
(Toll-free call from a landline telephone)
or
0207 616 9187

Hearing impaired:
+1-514-906-5196 (TTY) (long distance charges may apply) 

Please fill in an electronic form to contact us.

At Air Transat, we value your experience flying with us and appreciate how frustrating it can be to leave something behind on an aircraft. In order to reunite you with your belongings, we have partnered with Chargerback to manage our Lost and Found services. For best results, make sure that you provide as much information as possible when completing the form. Once you have submitted the form to Chargerback, a tracking number will be emailed to you. If your lost item is located, Chargerback will send you an email with instructions on how to retrieve your item.

“Please note that Air Transat offers Lost and Found services as a courtesy and is not liable for any missing property or damaged items.”
 
WEBSITE/EMAIL

If the item was lost on an Air Transat flight, please complete the following form.

If the item you have lost is a piece of checked baggage, please complete the following form baggage claim or call +1-800-388-5836

If the item you have lost is a passport, you must immediately advise the authorities, such as a passport office or consulate. All passports that are found by Air Transat are turned over to Local Immigration Office or Canada Border Services.

If the item was lost anywhere at the airport, please contact the airport lost and found services.

If the item was lost at a hotel, please contact the hotel directly.

Telephone Website/Email

00 800 87 26 72 83
(Toll-free call from a landline telephone)

Hearing impaired:
+1-514-906-5196 (TTY) (long distance charges may apply) 

Did you experience a flight disruption? You must contact us through this form.
For any other questions/comments, please fill in the corresponding e-form.

Telephone Website/Email

+1-514-906-5379

+1-800-388-5836
(from Canada and USA only)

Click here for more information about baggage claims or fill in this claim form.

Telephone Comments

00 800 87 26 72 83
(Toll-free call from a landline telephone)
or
0207 616 9187

Hearing impaired:
+1-514-906-5196 (TTY) 
(long distance charges may apply) 

Monday to Thursday
8:30 am to 9 pm
Friday
8:30 am to 8 pm
Saturday
9 am to 6 pm
Sunday
10 am to 5 pm

Click here for more informations about Group Travel.

Telephone

00 800 88 81 02 22
Toll-free call from a landline telephone
or
+1-514-906-5111

Hearing impaired:
+1-514-906-5196 (TTY) (long distance charges may apply) 

Website/Email Comments
Cargo Website Click here for more information about transportation or shipping of oversize, heavy, restricted or dangerous goods that cannot be carried as checked baggage

Click here for media inquiries

Click here for any questions or comments related to our Privacy Policy.

If your request is related to access, rectification or erasure of your personal information, you must fill out the identity verification form and follow the instructions.

An Online Dispute Resolution (ODR) platform has been set up by the European Commission: http://ec.europa.eu/consumers/odr/ which provides easy access to alternative dispute resolution (ADR). Please note that Air Transat is not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.
You can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website: www.caa.co.uk/Passengers/Resolving-travel-problems. Under the subtitle ‘How the CAA can help’ you will need to click on the link ‘Refer your complaint to us’. You can then access the CAA’s consumer portal where you can submit your complaint to PACT.


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