Air Transat and Web accessibility

Air Transat is committed to making its website accessible and does everything necessary to provide products and services accessible to all, including persons with disabilities and the aging population.

Compliance with accessibility standards

As part of its efforts to ensure the compliance of its website with WCAG 2.0 (Web Content Accessibility Guidelines) of W3C (Wide World Web Consortium) requirements – AA level, Air Transat:

  • has provided professional web accessibility training to its staff and ensures that new team members receive accessibility training;
  • uses the services of an external supplier to assess compliance with accessibility criteria on both informational pages and throughout the booking process;
  • develops and modifies its website and mobile application in accordance with the WCAG 2.2 AA level requirements;
  • continuously conducts formal and functional tests with the tools listed below.

Principles put in place to ensure conformity

Several rules have been applied during the site’s development and maintenance:

  • The page titles describe the page’s content;
  • The navigation and the access to all functions is ensured using the keyboard;
  • The navigation and presentation mechanisms are consistent from one page to the next;
  • Each page content is accessible through a direct link;
  • The section titles present a coherent hierarchical structure;
  • The texts are written in a clear and concise manner;
  • The informative images offer alternative texts;
  • The links provide labels for easy browsing;
  • The texts can be enlarged by 200% without any readability loss;
  • The colour contrasts enhance readability;
  • The tables are simplified and properly tagged;
  • The language changes are properly tagged;
  • Multiple ways to access content are offered: menus, search engine, site map;
  • A focus or input shift doesn’t provoke any context switch;
  • The colour alone is never used to transmit information.

Tools used to verify compliance

  • SiteImprove platform;
  • W3C HTML Validator;
  • VoiceOver screen reader with Safari;
  • Web Developer extension for Firefox and Chrome;
  • Silktide Accessibility Checker extension;
  • WAVE Browser extension for Chrome;
  • WCAG Contrast Checker extension for Chrome;
  • WebAIM Contrast Checker and Siegemedia Contrast Ratio websites;
  • NVDA Desktop Application Version 2026.1.1;
  • Colour contrast analyzer;
  • Manual analyst of the comprehension of the text and of the processes.

Continuous improvement

Accessibility is an ongoing commitment at Air Transat. Beyond initial compliance with WCAG 2.2 AA level standards, we actively monitor accessibility best practices and regulatory requirements and make the necessary improvements to ensure our digital platforms continue to evolve in line with accessibility standards.

Helpline

Passengers with disabilities unable to access the site, or who wish to request accommodations for a booked or a future flight, may contact us 24 hours a day, seven days a week.

Write us at request@airtransat.com Opens your email application. or call 1-877-TRANSAT (872-6728) (toll-free) or +1-514-636-3630.

For people who are deaf, deafened, hard of hearing, or for those with speech disabilities, access Bell Relay Service: 

You must then instruct the Bell Relay Service operator to contact our contact centre at the following numbers: 1-866-234-5136 or 514-906-5196.

Updated in July 2026.