Special services

Air Transat strives to meet the individual needs of all our passengers. We offer services and programs to make your travel as comfortable as possible.

Accessibility plan

At Air Transat, we recognize the fundamental right of all passengers to be treated with dignity and respect, and we are committed to identifying, preventing and eliminating barriers to ensure safe and accessible air travel for people living with disabilities. We are proud to present our first accessibility plan, which is designed to evolve and be implemented from 2023 to 2025.

Feedback process

As part of the continuous improvement of our accessibility and special services policies and procedures, we also make it our duty to collect feedback from our customers regarding their experiences.

Accessibility, Special needs and Medical Equipment

At Air Transat, we make every effort to ensure you are able to fly with us. In some cases, however, safety regulations restrict the acceptance of certain passengers. Review current regulations and restrictions in this section.

Special meals

Consult this section for more details on special meals.

Group travel

All aboard! Air Transat welcomes your group of 10 or more passengers. Contact your travel agent, who will assist and guide you through the process.

Pets and assistance dogs

Travelling with your furry friend? Air Transat welcomes your pet or service dog. Review our regulations and restrictions here.