Feedback process

As part of the continuous improvement of our accessibility and special services policies and procedures, we also make it our duty to collect feedback from our customers regarding their experiences. We also invite any feedback on our accessibility plan and its subsequent progress reports.

If you wish to provide your information and email address with your feedback, please complete the following form.

To submit anonymous feedback, please complete the form below. You can also provide us with feedback, anonymously or not, through any of the means of communication listed in the contact table at the bottom of the page.

* Mandatory fields

Feedback Details
Security Check*


Important information regarding the processing of personal information
All the information collected is intended for Transat A.T. inc., and its affiliates (hereinafter "Transat"), to provide you with products and services and to comply with our legal obligations. With your consent, we may use and share them within Transat and its affiliates to provide you with personalized promotional offers and recommendations or to invite you to participate in contests or surveys to improve our services and products. We have implemented a combination of material, organizational and technological means to ensure the confidentiality of the personal information we hold, to protect such information against loss or theft and to prevent any unauthorized access, transmission, reproduction, use or amendment thereof. In order to provide you with the products and services you have requested, we may need to disclose your personal information to trusted third parties. In accordance with the data protection legislation in force, you are entitled to various rights related to the processing and protection of your personal information. You can access, rectify or modify the personal information we hold about you. In addition, when we process your information based on consent you have previously given, you may withdraw said consent at any time. To find out more about your rights and the processing and protection of your personal information, please refer to our Privacy Policy. If you wish to exercise any of these rights or contact our Data Privacy Officer, please complete the Data Privacy Request Form.

Contact us

Communication channel How to contact us
Mail Customer Relations Department
300 Léo-Pariseau Street, suite 1200
Montreal, Quebec H2X 4C2
Social networks Private messages on: Facebook Will open in a separate browser window, Twitter Will open in a separate browser window or Instagram Will open in a separate browser window
Telephone 1 877 TRANSAT (872-6728) (toll-free) or 514 636-3630
Bell Relay Service
For people who are deaf or hard of hearing, as well as people with a speech impediment
1 800 855-0511 (voice to teletype)
or 711 (teletype to voice)
1 800 855-1155 (TTY to TTY)
The operator must contact our Contact Centre at one of the following numbers: 1 866 234-5136 or 514 906-5196