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Notice to Travellers

This section contains important notices and travel advisories. We wish to remind you that it is important to stay informed about changes that may affect your trip. Make sure to download the Air Transat App to get notifications about your trip: updates on your flight, health and safety measures, and much more.
Below is a list of travel advisories:

Important Notice

Longer than usual wait timesSeptember 17, 2021

We are currently receiving an exceptionally high volume of calls and messages to our Contact Centre, which causes much longer delays than those to which our customers are accustomed. We sincerely apologize for this and thank you for your patience. Before calling us, we invite you to consult the following pages:

Entry requirements by destination Modify or cancel a reservation On-hold help

Travel advisory

Haiti: Advisory to avoid non-essential travelNovember 18, 2021

Please note that the Canadian government has recently issued a travel advisory recommending to avoid non-essential travel to Haiti due to the current climate of instability in the country. However, our flight operations to Haiti continue. More details.

History

For reasons beyond our control, access to Jean-Lesage international airport (YQB) will be closed to traffic between 2:00 pm and 4:00 pm, on July 27.

Passengers of flight TS915 to Montreal must arrive before the 2:00 PM closing time. Learn more >

Only a limited number of trains will run from Gatwick Airport between 7am and 5.30pm on July 27, with no service at all outside of these hours. We strongly advise you to use alternative forms of transport and allow extra time for your journey. More details >

Important Notice – Hotel services may be disrupted during your stay

Although flight and hotel operations have resumed in Punta Cana and Samana, clients travelling to those destinations may face disruptions to certain hotel services. Our hurricane policy is currently in effect until September 26, 2022, inclusively. For more information or to modify your travel arrangements, consult our hurricane policy.

We are currently experiencing technical difficulties with the reservation system.

The issue should be resolved shortly.

We apologize for the inconvenience.