Disruptions & Recourses

Air Passenger Protection Regulations
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations.
For more information on your rights, please consult the content of the present section or visit the Canadian Transportation Agency's Web site and consult the Air Passenger Protection Regulations {$Transat.Blanklink.Web.Accessibility$}
A full description of the terms and conditions of carriage are available in our tariffs.

Canadian Transportation Agency (CTA) information
The Canadian Transportation Agency (CTA) serves as a dispute resolution authority over certain air transportation related issues. For more information or to log your complaint with the CTA’s Dispute Resolution Branch please consult the Canadian Transportation Agency {$Transat.Blanklink.Web.Accessibility$} .

European Union and United Kingdom Air passenger rights
If you experience a flight delay for at least 3 hours, a cancellation or a denied boarding for your flight departing from the European Union or the United Kingdom, you could be entitled to certain standards of treatment and compensation. Please consult the European Union Air passenger rights {$Transat.Blanklink.Web.Accessibility$} or the UK Aviation Passenger Charter. {$Transat.Blanklink.Web.Accessibility$} If you need more information regarding flight cancellation or long delay, please consult Cancellation or long delay notice. {$Transat.Blanklink.Web.Accessibility$}

Rights of Mexican passengers
Airlines, since 8 November 2017, are obliged to provide all their passengers with efficient and quality service, as well as to respect and inform consumers truthfully, adequate and clearly of their rights and obligations. Check your rights and obligations when travelling by air {$Transat.Blanklink.Web.Accessibility$} (only available in Spanish).

Rights and Obligations of Passengers departing from Peru
If you experience a flight delay of at least 2 hours, interruption of transport, cancellation or overbooking for your flight departing from Peru, you may be entitled to certain standards of treatment and compensation. For full description of the rights and obligations when travelling on air transport services, please consult Decision 619 (only available in Spanish).

Legal framework of the Montreal Convention
Passenger's rights against the Carrier in the event of a cancelled flight, an overbooking or a cancellation involving international carriage are, in most cases, governed by an international convention known as the Montreal Convention. {$Transat.Blanklink.Web.Accessibility$}
Article 19 of this Convention provides that an air carrier is liable for damages caused by delay in the carriage of passengers and cargo, unless such air carrier proves that it has done everything that could reasonably be expected to avoid such damages.
Therefore, each claim for compensation for flight disruption will be considered on a case-by-case basis in compliance with this legal standard.