Frequently asked questions ‐ Staria

Joining the rewards program is free and open to everyone aged 2 and over.

Visit the account creation page to become a member.

Minors aged 2 and over can become members when enrolled by their parent or legal guardian. To enrol a child, log in to the Member’s Space and go to the “Constellation” section. Click “Add a member,” then select “Junior member” and follow the steps to complete the registration.

Please note that enrolment in the program is currently only available on the Canadian versions of AirTransat.com and Transat.com.

Visit the account creation page to become a member.

To create your account, enter your email address. A verification email will be sent to you. Once your email address has been verified, complete the form with your personal and contact information, then create your password.

Please note that enrolment in the program is currently only available on the Canadian versions of AirTransat.com and Transat.com.

Minors aged 2 and over can become members when enrolled by their parent or legal guardian. To enrol a child, log in to the Member’s Space and go to the “Constellation” section. Click “Add a member,” then select “Junior member” and follow the steps to complete the registration.

Yes. However, currently, a Canadian address is required to create an account online.

If you don’t have a Canadian address, please contact us by filling out the Transat Rewards Program Assistance Form. Our team will be happy to help you create your account.

Yes, enroling for the program is entirely free.

Visit the account creation page to become a member.

To access your account, you can proceed in one of the following ways:

• By visiting the Login page.
• By visiting airtransat.com or transat.com, and clicking on the “Staria rewards program” button in the navigation bar.

Once logged in, you can easily manage your account, check your points balance and benefits, and enjoy an enhanced experience across our websites.

Children aged 2 and over can become members of the program when enrolled by their parent or legal guardian.

To create an account for your child, log in to your account and go to the “Constellation” section of the member’s space. You can then click on “Add a member” to enrol your child.

When your child reaches the age of majority, they become responsible for their account. All their points are retained, and they remain part of the Constellation.

They will need to complete their profile and choose their own password.

To reset your password:

1. Enter your email address on the Login page.
2. Click on ‘Reset password’.
3. You will receive a verification code via email. Enter the code to confirm your identity.
4. Select a new password and save it.
5. You will receive a message confirming the successful update of your password.
6. You will be prompted to log in with your new password.

Your membership number can be found in the dashboard of your Member’s space under your name. If you are logged in to your account, you can also find your membership number directly on the Air Transat page, in the upper right corner.

You don’t need to know your membership number to log in. Simply use the email address associated with your account.

No. A person’s email address serves as their login user ID; therefore, each member must have their own email address.

You can view and update your personal information, with the exception of your email address, name, last name and date of birth, from your profile in the Member’s space.

To update your name, last name and date of birth, please contact Air Transat’s Contact Centre at 1‑866‑815‑5194 or 514‑940‑7907.

If you currently have an active reservation, the same corrections will need to be made on that reservation.

You can manage your promotional communication preferences at any time through your Member’s space.

Yes. You can close your account at any time, without any fees or penalty.

However, the points linked to your account at the moment of closure will be lost.

If you wish to close your account, please contact the Air Transat Contact Centre at 1‑866‑815‑5194 or 514‑940‑7907.

If you close your account, all points linked to your account at the moment of closure will be lost.

If you wish to close your account, please contact the Air Transat Contact Centre at 1‑866‑815‑5194 or 514‑940‑7907.

The multi-factor authentication (MFA) adds an additional layer of protection to your account. Here’s how it works:

1. You enter your email address and password as usual.
2. A temporary code will be sent to your email.
3. You will enter this code to confirm that you are indeed the person trying to log in.

This is a one-time code that lasts for a limited time only. Thanks to this extra authentication step, even if someone knows your password, they will not be able to log in to your account without the code.

The MFA is mandatory for all active rewards program accounts and cannot be deactivated.

Facial recognition is currently unavailable due to technical limitations. Our teams are working to make this feature available.

After 36 consecutive months of inactivity, an account will be considered inactive and any points associated with it will be forfeited.

If an account remains inactive for seven consecutive years, the program may close the account and reassign its number.

If your account is part of a Constellation, it will remain active as long as it has a balance of at least one point and at least one activity is recorded within the Constellation during a 36-month period.

To keep your account active, complete an eligible activity, such as earning or redeeming points.

In the event of a member’s death, their membership in the program is automatically terminated.

Visit our points accumulation page for full details.

Yes, Transat vacation packages are eligible for points earning. Visit our points accumulation page for full details.

To add your membership number to an existing reservation:

1. First, log in to your account.
2. Go to Manage My Booking
3. In the Passengers section, open the details for the relevant passenger.
4. Next to Rewards Program, click "Add my number".

    Please note that the membership number must be added before the flight. It is not possible to add a membership number after the flight has been completed.

    If you are logged in to your account and unable to add your membership number to your reservation, it is possible that this reservation is ineligible for points earning.

To add your membership number to an existing package reservation:

1. Go to Manage My Booking.
2. In the top menu, select “Correct my information”.
3. A new tab will open, click on “Info correction”.
4. Add the membership number for all passengers.
5. Add an email address to which a confirmation email will be sent.
6. Click on “Submit” at the bottom of the screen.

 Please note that the membership number must be added before the trip. It is not possible to add a membership number after the departure flight.

 If you are unable to add your membership number to your reservation, it is possible that this reservation is ineligible for points earning.

To add your membership number to an existing package reservation:

1. Go to Manage My Booking.
2. In the top menu, select “Correct my information”.
3. A new tab will open, click on “Info correction”.
4. Add the membership number for all passengers.
5. Add an email address to which a confirmation email will be sent.
6. Click on “Submit” at the bottom of the screen.

 Please note that the membership number must be added before the trip. It is not possible to add a membership number after the departure flight.

 If you are unable to add your membership number to your reservation, it is possible that this reservation is ineligible for points earning.

To add your membership number, you must first sign in to your account.

The option may not appear if you are not signed in to your account or if your booking does not meet the eligibility requirements. Visit our points accumulation page for full details on eligibility requirements.

You must be logged into your account to add your membership number at the time of booking.

When entering passenger information, you will be prompted to add your membership number.

For flight reservations, points will be attributed to your account once the eligible flight has been completed. The points will be automatically added to your account, generally within a few hours of the flight completion. For flights operated by Porter Airlines, please allow up to 24 hours.

No points will be attributed for uncompleted flight segments. In order to earn points for a flight, you must be a member at the time of flying and the membership number must be added to your reservation before the flight. It is not possible to add a membership number after the flight has been completed.

If you meet the conditions above but your points still haven’t appeared in your account after 7 days, please complete the missing points claim form.

If you were a member at the time of travel but forgot to add your membership number to your reservation, you can also submit a claim within 6 months of your flight.

For package reservations, points will be attributed to your account once the eligible trip has been completed. The points will be automatically added to your account, generally within a few hours of completion of the return flight.

No points will be attributed for uncompleted trips. In order to earn points for a package, you must be a member at the time of flying and the membership number must be added to your reservation before the departure flight. It is not possible to add a membership number after the departure flight has been completed.

Absolutely! Points are awarded individually to each traveller who is a member of the program.

We therefore encourage you to invite the people travelling with you to create an account and add their membership number to the booking.

No, only program members can earn points.

No. Points are attributed to the person travelling (for both flights and packages), regardless of who paid for the reservation.

However, if you and the person you are travelling with are part of a constellation, points will automatically be added to the shared balance.

If your initial reservation was with Air Transat, but you were moved to a flight operated by another carrier, your flight remains eligible for points earning, provided the original booking was eligible for points.

Please note that in these situations, points may take up to 30 days after travel to be added to your account.

No. In order to earn points, you must be a member at the time of travelling.

No. It is not possible to purchase points.

No, upgrades from Economy Class to Club Class are not currently eligible for points earning.

The following extras are only eligible for points earning if they are purchased in advance:

• Option Plus, seat selection, additional checked baggage: more than 48 h before departure.
• Pre-ordered meals: more than 72 h before departure.
• Option Flex: up to 48 h after booking, for departure in more than 21 days.

Extras purchased at the airport are not eligible.

Yes, you will continue to accumulate points, even if you are using a travel credit.

Currently, only flights operated by Air Transat or Porter Airlines are eligible for points earning.

No. Points cannot be earned for uncompleted flight segments or cancelled reservations.

If you were a member at the time of your trip and your reservation was eligible to earn points, you can submit a missing points claim within 6 months of your trip.

When an outbound or return journey includes multiple flight segments (for example, with a connection), the amount eligible for point accumulation is distributed across each flight based on the distance flown.

Only flights operated by Air Transat or Porter Airlines are currently eligible for points earning. Visit our points accumulation page for full details.

Points related to flight reservations will be attributed to your account once your eligible flight has been completed. The points will be automatically added to your account, generally in the hours following the completion of your flight. In some cases, however, it may take up to 30 days for the points to be awarded.

Yes, you continue to accumulate points, even when you are using points. Points are attributed to the portion of your trip that has been paid in cash, before taxes and airport fees.

No. For now, only packages with flights operated by Air Transat are eligible for points earning. Visit our points accumulation page for full details.

Yes. The constellation feature allows for up to 9 members to form a group under a single shared balance. The constellation is managed by a designated account manager, who must be an adult.

To create or join a constellation, log in to the Member’s space and visit the “Constellation” section.

Click on “Start a constellation”, then “Add member”. Complete the on-screen fields and click “Send”. Please note that the member who creates the group account is automatically designated as the account manager.

To create or join a constellation, log in to the Member’s space and visit the “Constellation” section.

Click on “Start a constellation”, then “Add member”. Complete the on-screen fields and click “Send”.

Please note that the member who creates the group account is automatically designated as the account manager.

When you join a constellation, all of your points will be automatically deposited into the shared balance. This account balance is shared among all group members. Individual account balances no longer exist: all points become part of a collective total.

How the points are used depends on the permissions set by the account manager. Based on these settings, you can either redeem shared points or simply continue to earn points for the group.

A constellation can include up to 9 members.

The account manager creates and manages the account.

They can invite or remove members, manage their permissions, designate a new account manager, and dissolve the constellation.

The adult who creates the constellation automatically becomes the account manager.

They can invite or remove members, manage their permissions, designate a new account manager, and dissolve the constellation.

Yes. The manager can transfer their role to another adult member of the constellation.

Not necessarily. The manager determines each member’s permissions and can allow them to either earn points only or both earn and redeem points from the shared balance.

A member who does not have permission to redeem points still contributes to the shared balance. The points they earn can therefore be used by other members of the constellation who have permission to redeem points.

Yes, but you must wait 6 months after leaving a constellation before you can create a new one or join another one.

Yes. You can leave a constellation at any time, but there is a mandatory 6-month waiting period before you can join another constellation.

If you leave a constellation, you will recover your portion of the points, based on your contribution, minus any points that have already been redeemed.

Points are deducted proportionally to each member’s contribution to the constellation balance.

Concrete example:

A constellation comprised of 4 members has a total balance of 20,000 points. When one member uses 5,000 points for a reward:

• The total group account balance changes to 15,000 points.
• Each member's individual balance is adjusted according to their contribution percentage.

This method ensures a fair distribution of points, without penalizing other members.

The account manager can dissolve a constellation by removing all members from the constellation.

Points will be returned to each member’s individual account based on their respective contributions.

Members must wait 6 months before creating or joining a new constellation.

If a member leaves a constellation consisting of only two members, the constellation will automatically be dissolved.

It is not possible to transfer your points to another member of the program.

However, you can use the constellation feature to combine all your points into a shared balance. Visit the Constellation page for more details.

If you have left your constellation, you will receive your points in your individual points balance once the eligible flight segments have been completed.

If the reservation was made using points, the fact you have left the group does not have any impact on the existing reservation. In the case of a cancellation of the reservation (if permitted), the points will be returned to the individual balance of each member that contributed.

Visit our Rewards page for all the details.

Visit our Rewards page for all the details.

Yes. Make sure you’re signed in to your account when making the booking. You can then enter the information of the traveller or travellers you’re booking for.

You can use your points to cover 10%, 20%, 30%, 40%, or 100% of the flight fare and carrier surcharge, depending on your needs and available points balance.

However, airport taxes, fees and other applicable charges must be paid in cash.

Visit our Rewards page for all the details.

No, only a portion of the package can be covered by points, the minimum being 10%.

Airport taxes, fees and other applicable charges must be paid in cash.

Visit our Rewards page for all the details.

The options will not appear if you are not connected to your account, or if your reservation does not meet the eligibility requirements, for instance, if it includes one or more flight segments operated by an airline other than Air Transat or if a promo code has been used to book the flight.

Points are deducted proportionally to each member’s contribution to the constellation balance.

Concrete example:

A constellation comprised of 4 members has a total balance of 20,000 points. When one member uses 5,000 points for a reward:

• The total group account balance changes to 15,000 points.
• Each member's individual balance is adjusted according to their contribution percentage.

This method ensures a fair distribution of points, without penalizing other members.

Yes, the points apply to the entire reservation. It is not possible to use points for a singular passenger in a reservation that includes more than one person.

No, points may not be used if a promo code has already been applied to the reservation.

No, it is not possible to combine points with a travel credit.

No, monthly payment options are not available once a portion of the payment has been made with points.

No. When you use points to book a package, full payment is required at the time of booking and the deposit option is not available.

Only one credit card may be used per transaction once points have been used.

If you used points to cover part of your package, any eligible insurance refund will apply only to the amount paid in cash.

The points used for the booking cannot be refunded.

Yes, trip cancellation insurance is not available for purchase if points have been used for a flight reservation.

Yes, the conditions for modification and cancellation are the same as they would be for a reservation paid for entirely with cash.

Where changes are permitted, any fare difference or applicable fees must be paid in cash.

Where cancellations are permitted and the booking was paid in part with points, all points used will be refunded, and any applicable cancellation fees will be deducted from the amount refunded in cash.

Where the booking was paid entirely with points and cancellation fees apply, those fees will be converted into points and deducted from the total number of points refunded.
Here are the applicable cancellation fees for the Club Standard fare class:

• Domestic and United States : 5,000 points
• South : 20,000 points
• Europe, Peru, Brazil and Africa : 30,000 points

Where cancellations are permitted and the booking was paid in part with points, all points used will be refunded, and any applicable cancellation fees will be deducted from the amount refunded in cash.

Where the booking was paid entirely with points and cancellation fees apply, those fees will be converted into points and deducted from the total number of points refunded.
Here are the applicable cancellation fees for the Club Standard fare class:

• Domestic and United States : 5,000 points
• South : 20,000 points
• Europe, Peru, Brazil and Africa : 30,000 points

To modify or cancel your reservation made using points, we invite you to communicate with the Air Transat Contact Centre at 1‑866‑815‑5194 or 514‑940‑7907.

We are currently working on making it possible to modify your reservation directly online.

Where cancellations are permitted and the booking was paid in part with points, all points used will be refunded, and any applicable cancellation fees will be deducted from the amount refunded in cash.

Where the booking was paid entirely with points and cancellation fees apply, those fees will be converted into points and deducted from the total number of points refunded.<
Here are the applicable cancellation fees for the Club Standard fare class:

• Domestic and United States : 5,000 points
• South : 20,000 points
• Europe, Peru, Brazil and Africa : 30,000 points

No. Any difference in price or fees must be paid in cash only.

Stars can only be earned by program members who are 18 years of age or older. Junior members cannot accumulate stars or unlock reward choices.

Members can complete various missions to earn stars. By accumulating these stars, they unlock reward choices at different levels.

Progress continues automatically, even if an unlocked reward has not yet been selected.

The number of stars required to unlock the next reward choice will be shown in your member’s space, next to the next reward to be reached.

When you reach the required number of stars, a new reward choice will be automatically unlocked in your member’s space.

You can then view the available rewards and select the one that suits you best.

Your progress continues even if you have not yet made your selection.

You have 30 days from the time a reward choice is unlocked to make your selection.

If no reward is selected before the end of this period, a default reward will automatically be assigned to your account.

When a reward choice is unlocked, you can view the details of each reward by clicking “Learn more”.

Once you have made your selection, click “Select,” then “Confirm.”

The reward will be added to your account within hours of confirming your selection.

No. Once a reward choice has been confirmed, it cannot be changed.

However, you can continue progressing and unlock other rewards throughout your journey.

For rewards applicable to a flight, you have 12 months from the date they are awarded to apply them to an eligible reservation.

Rewards can be applied to an eligible flight when booking online or afterwards in the “Manage My Booking” section.

Some missions have specific conditions that must be met before stars can be awarded.

Check the details of the relevant activity to learn the applicable criteria.

Once the conditions are met, it may take up to 36 hours for the stars to be awarded.

If the issue persists, please contact us by phone at 1‑866‑815‑5194 or 514‑940‑7907 or by using the Transat Rewards Program Assistance Form.

If you experience an issue related to your progress, stars or rewards, please contact our customer service team by phone at 1‑866‑815‑5194 or 514‑940‑7907, Monday to Friday, between 10 am and 6 pm EDT, or by using the Transat Rewards Program Assistance Form. Our team will be happy to assist you.

Stars earned through the program do not expire and remain associated with your progress.

You can continue earning stars and progressing through your journey even if you have not yet selected a previously unlocked reward.

All your active and used rewards are available in your member’s space.

The reward is generally added to your account within hours of your selection.

Please allow up to 36 hours in some cases.

Yes, when a reward is eligible for an existing reservation, it can be added from the “Manage My Booking” section.

Rewards are reserved for the member who earned them and must be used in accordance with the applicable conditions of each reward.

Some rewards are subject to eligibility conditions, including the type of flight, the booking date, or the usage deadlines.

If your flight is modified or cancelled at your request after a reward has been applied to it, the reward will be forfeited and cannot be credited back to your account.

Stars can be earned by completing various missions offered in your member’s space.

Check the missions section regularly to discover available opportunities.

Some missions may be offered only to certain groups of members or during limited periods.