Legal notice

This section contains information covering the legal aspects of Air Transat’s activities. You will also learn about our responsibility to you, your safety and your privacy.

Our Privacy Policy

Consult our Privacy Policy to learn about Transat's commitment to preserving your privacy and protecting your personal information.

Passenger service commitments

Learn about Air Transat’s additional passenger service commitments, such as compensation for flight delays and delayed baggage delivery.

Preventing fraud

Read our warnings about attempted fraud by phone, email, social networks and fraudulent travel consultants.

CRS Booking & Ticketing Policy

Air Transat CRS Booking and Ticketing Procedures is to ensure that Tariff Rules and other procedures between the Travel Agent and Air Transat are respected and if not, settle the difference in an adequate and logical way.
Audits and checks are performed on TS 649 documents.

3D Secure

A new European regulation regarding client multifactor authentication (DSP2) will be applicable starting September 14, 2019. This directive aims to facilitate the use of electronic payments while making them more secure.