Our Privacy Policy
Consult our Privacy Policy to learn about Transat's commitment to preserving your privacy and protecting your personal information.
An Overview of our Privacy Policy
Transat is committed to respecting your privacy and protecting your personal information
Transat A.T. Inc. and its affiliates (hereinafter “Transat”) are committed to protecting your privacy. As a tour operator, distributor of travel services and air carriers, we attach particular importance to protecting the confidentiality of the personal information you entrust to us, and we strive to maintain your trust in this regard.
When you do business with Transat, we need to collect, use and share certain personal information about you, such as your name, contact information, passport number and payment details. This information is used, for example, to identify you, to process your booking, to provide you with our best possible customer experience and to keep you safe and secure. Some of this information is shared with Transat’s trusted partners such as hotels and airport ground handlers, for example, to ensure that your baggage arrives safely at your destination. We are also required to share some of your information with government border control and airport authorities for security purposes.
In this privacy policy (hereinafter the “Policy”) we explain how we collect, use, disclose, and protect your personal information. This privacy policy applies to all personal information we process about you when you travel with us, purchase or use our services, visit our websites, use our mobile applications or otherwise interact with us. This Policy was developed to comply with the requirements of the applicable privacy protection legislation in force.
Please take the time to familiarize yourself with this Policy, as it describes your privacy choices and how you can contact us if you have questions or would like to exercise your rights under applicable privacy laws. By providing us with personal information and/or otherwise interacting with us, you agree that your personal information will be processed in accordance with this Policy. Please refer to the “How to Contact Us” section if you have any questions, comments or requests regarding the privacy policy or your personal information.
Our Privacy Policy in its Entirety
Our Commitment
We have developed and adopted internal policies and procedures designed to ensure adequate protection of the personal information in our possession and to apply the necessary security measures, which are reviewed on a regular basis.
We educate all our employees about the importance of protecting personal information by providing them with training on this topic. Access to personal information is limited to employees who require this access in the course of their duties. In addition, all members of our staff are required to sign a Code of Ethics on an annual basis, which includes rules and standards relating to the protection of personal information.
We take reasonable measures to ensure that our third-party agents, mandataries, representatives and other external organizations are contractually bound to respect and comply with the provisions of the privacy protection legislation in force (e.g., airport service providers, incoming tour operators, hotel operators, administrative support, data processing and data storage companies, payment processors, etc.).
Therefore, Transat, its employees, and its suppliers must always ensure the protection of your personal information in accordance with applicable laws.
To this end, a Data Privacy Officer has been appointed to address privacy related questions and ensure that policies and procedures are consistently followed. Transat has also appointed an Information Security Officer, who is responsible for establishing and managing appropriate security measures to ensure compliance in this regard.
What is the scope of the application of the policy?
Unless otherwise indicated at the time of personal information collection, the provisions of this Policy apply to all personal information collected and processed by Transat whenever you do business with us.
Certain Transat websites contain hyperlinks to third party sites (“Third-Party Sites”) that will take you off our site and that do not belong to Transat. Transat provides these hyperlinks for your convenience. Third-Party Sites are not under the control of Transat, and the hyperlinks should not be construed as an approval or endorsement of their content by Transat. Transat is not responsible for the contents of any Third-Party Site, for any link contained in a Third-Party Site, or for any changes or updates to such Third-Party Site, and Transat makes no representation or warranty regarding any Third-Party Site. The information collected by said third parties on these other sites are not subject to this Policy, when it is not used by Transat. We therefore encourage you to review the privacy policies of these websites before disclosing your personal information to any third party.
What is considered personal information?
Personal information is any information that can be used, directly or indirectly, to identify an individual or that relates to an identified or identifiable person. Your personal information may include, for example, your name, your contact details, information relating to your travel itinerary (e.g., your booking reference number) or information on how you use our website and mobile app or how you interact with us.
How do we collect personal information?
This information may be collected directly from you during any interactions you have with us, for example when you visit our website, make a reservation, or communicate with us by telephone or email, when you use our website or mobile app or participate in a survey, contest or a draw or enroll in our rewards program.
It may also come from other sources, such as:
- Third-party partners who act on our behalf to provide services to you, for example as gate agents, ground handlers and baggage handlers
- Third-party suppliers or commercial partners, for example when you book through a travel agency, partner airline or stay with a partner hotel
- Third-party loyalty partners, for example our credit card partner
- Authorities such as airport, border and immigration officials or police
- Your family or friends or anyone that you have authorized to act on your behalf, for example when someone makes a travel booking for you, a referral or an invitation for you to participate in our rewards program or for any product features (for example, payment, contact information or pooling).
What personal information do we collect?
The personal information we collect about you depends on the nature of your interactions with Transat. The categories of personal information we may collect include, but are not limited to:
Identification information
Your first name and surname, date of birth, gender (female, male or other), nationality and passport number and any other information as may be required for entry to or exit from the origin or destination country. If your minor children or other travellers are included in the booking, we may collect their identification information.
Contact information
Your telephone number, physical address and email address as well as the contact details of your emergency contact.
Booking details
Your date of travel, flight reservations, hotel reservations, payment details and any ancillary services such as Option Plus, upgrades and extra baggage.
Travel details
Your travel itinerary, booking confirmation number, check-in information, electronic boarding pass, medical needs, special dietary requirements and any additional assistance or preferences.
When you book a trip, you will receive a booking confirmation number. You must not share this number or your travel details with anyone else, as this may give them access to your travel itinerary and other personal information.
Adherence to special programs
If you register your child of 2 to 11 years old to the Air Transat Kids Club program, we will collect your child’s name, date of birth, gender as well as your name and email address as their parent or legal guardian.
Rewards program
When you enroll to to our rewards program, we collect your identification information and contact details. We may also collect your preferred language or communication preferences and information related to your membership (membership number, accumulated points, activity with or points accumulated with a partner, rewards, and participation history). We may also collect information about your marital or family status, in particular to link your account with that of another member of your family.
If you have a co-branded credit card, we also collect personal information related to your credit card product and use of the card to administer the benefits and rewards associated with the card product, operate the rewards program and personalize your experience.
Information collected during interactions with us
When you communicate with us via email, online or via social media, we store your communication and, if relevant, each attachment such as photos and/or videos. When you contact us by telephone, for example by calling our reservation department or our customer relations department, we may record your telephone calls for training purposes, to ensure the accuracy of your information and instructions or to prevent fraud.1 We also collect your questions or complaints.
Information on services provided
We collect information about services we have provided to you, your lost luggage and your feedback on our services and other interactions with us.
Use of our websites and mobile app
When you browse one of our websites, use our mobile application or subscribe to our newsletter, we may collect your information through cookies, from your IP address, browser type, operating systems, referring website, preferred language, web-browsing behaviour, universally unique identifier (“UUID”) and app use.
Depending on your preferences and device settings, we may also receive your location data.
Please refer to the Section “How do we use cookies and other technologies?” for additional information about our use of cookies and tracking information.
Information collected from social media
We collect information from contests you enter or comments you choose to share on our social media platforms. Depending on your social network settings, we may receive information from your social network provider.
Sensitive information
When providing services to you, we may collect personal information considered sensitive where, due to its medical, biometric or otherwise intimate nature, it could reveal, among other things, your ethnic origin, physical or mental health, religious beliefs or criminal convictions or offences.
For example, if you request special medical assistance during a flight (e.g., need for a wheelchair or oxygen), this may reveal information about your health. In addition, your religious beliefs may be disclosed when you request special meals or advise us of other dietary requirements. Similarly, the details on your travel documents may contain information that could disclose your racial or ethnic origin.
This sensitive personal information will be used strictly to enable us to provide any special services requested and to fully perform our obligations. We will not collect sensitive information if it is not necessary for the provision of services and, in any case, we will not process it without your consent.
We have put in place an appropriate governance framework to ensure the security of this information, according to its degree of sensitivity.
Third-Party bookings, access and changes
This Policy applies to anyone who purchases or uses our services, including bookings through a third party. In such cases, the third party must ensure that it has obtained the consent of the person for whom it is making a reservation ("Person concerned") before sharing any personal information.
A booking is considered third-party booking if a relative, friend, travel agent or another person (“Third Party”) makes the booking on your behalf. The personal information communicated will be the same as if the Person concerned had personally made the booking. This information is required for booking purposes. The collection, use and sharing of your personal information by the Third Party will be subject to the terms of this Policy. If the Third Party has your full name and reservation number and contacts us or wishes to make changes, we will share the reservation data and may make the requested changes, as we consider that you have given them consent to do so. If you do not want a third party to be able to obtain information about you or make changes, please keep the booking confirmation number confidential.
To maintain the security of your member account online, you should not share your membership number and log-in information with anyone.
How do we use your personal information?
We use your personal information for the following purposes, for example:
To provide you with our services
We may use your personal information for general business purposes such as to process and manage your booking, to fulfil your travel arrangements and purchases. For example:
- To identify you in order to issue your ticket.
- To contact you to inform you of changes to your reservation or to answer your questions.
- To facilitate correspondence with another airline.
- To complete your transaction and facilitate exchanges with commercial partners (travel agent, rental service, hotel) for whom you have made a reservation through us.
- To identify you when you are using our airport services, such as when you check in at our airport counters or self-service check-in kiosks.
- To ensure you receive any specified medical attention or dietary requirements.
- To inform our cabin crew and other members of our team about the passengers on the flight, including information such as whether you have purchased Option Plus, or any other service etc.
- To manage the flight boarding process including to validate that legal requirements for entry to and exit from the origin or destination country are met.
- To better personalize our offers, offer opportunities to earn points, rewards or other benefits.
- To prevent fraud or otherwise where we are legally permitted or required to do so by law.
To communicate with you and keep you informed
We may need to contact you by email and/or telephone for administrative or operational reasons, for example to send you confirmation of your reservations and payments, to inform you of your travel itinerary, to notify you when check-in is available or to inform you of any disruptions and changes to your flights. If you use our mobile app, we may also send you notifications for these purposes if we have your consent to do so.
With your consent, we may use your personal information for marketing purposes and to send you marketing communications.
Your opinion is very important to us. If you have consented to receive such communications, we may invite you to participate in surveys to collect your feedback on our services via email or social media.
We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer, to better serve you and to improve our services and customer experiences.
To personalise and improve your customer experience
We may use the information you share with us, including combining information about your purchase behaviour and use of our websites, to improve our products and services and to provide you with advertising and communications from us that are relevant to your needs and interests, in accordance with your preferences regarding the processing of your personal information.
To manage the rewards program
We may use personal information to:
- Create and administer your member account.
- Identify you as a member.
- Manage your membership and allow you to earn and redeem points, benefits, or rewards.
- Credit (or debit) points in your member account for qualifying activities in the program such as travelling with Air Transat, or purchases with a co-branded credit card.
- Communicate with you regarding your membership, benefits, program updates, or related offers.
- Send marketing communications
- Respond to your questions or requests related to the program.
- Link your profile to that of a member of your family or other members.
- Verify your eligibility for offers.
- Prevent fraud.
- Ensure the security or integrity of the rewards program.
To improve your shopping experience on our websites
We may use personal information relating to your use of our websites through cookies and other technologies and mobile applications to:
- Track and analyze your usage of our websites to improve the relevance of our website content and to understand your preferences.
- Measure the effectiveness and improve the relevance of our advertising and promotions.
- Conduct market research and analysis on products or sales in order to improve our products and services.
- Customize our marketing communications to you.
- Conduct relationship marketing and retargeting campaigns using social media and other advertisement partners.
- Inform you about other products or services.
Please refer to the section “How we use cookies and tracking technologies” if you have any questions about our use of cookies.
To manage business operations and for administrative purposes
We may use personal information for operational or administrative purposes such as accounting, product development, fraud prevention, systems development and maintenance, as well as analytics, segmentation or anonymization, and to meet legal obligations, defend ourselves and as may otherwise be permitted by law.
What is the legal foundation for processing your information?
The legal basis for processing your information will depend on the reason(s) your information was collected and may be based on the following grounds:
- Consent.
- The performance of the contract we have entered into with you, for example to process your booking, make your travel arrangements, confirm your purchase and offer you similar products or services directly related to that purchase, managing your membership within our rewards program, and for administering your member account, your points, your rewards, or your benefits, or your purchase of tax-free items.
- To comply with legal obligations, for example, the obligation to share certain information with police, border control agencies, customs or immigration authorities of the country appearing on the itinerary of personal passenger information.
- For our legitimate business interests, such as ensuring proper risk management by evaluating and monitoring the performance of our products and services, developing systems and methods for internal audit, designing statistical models to perform operational monitoring, and ensuring the security of your information; to determine your eligibility for upgrades, additional baggage, Option Plus products, or other ancillary services; to investigate, detect, or prevent fraud or cyber threats; to contact you, for example in the event of objects reported lost or found on board or at the airport and to deliver your delayed baggage; to ensure the safety and security of the aircraft;
- To protect your interests, for example, to manage a medical emergency.
We will update our policy or take other reasonable measures to obtain your prior consent if we intend to use your personal information for other purposes, unless otherwise permitted by law.
Please refer to the “Consent” section for more details on consent.
Consent
When you provide your personal information to purchase a product, obtain a service, or join the rewards program, you consent to its collection and use in order to process your request and in accordance with this Policy.
If your personal information is provided by a third party, we will consider that third party to be authorized to provide us with your personal information and your consent in the same manner as if you had provided it to us, as necessary to manage the reservation or any request for information or services on your behalf.
Also, in certain circumstances you may provide additional consent for a specific purpose, such as participating in surveys, contests, receiving marketing communications, and more.
You may withdraw your consent at any time. However, if you choose to withdraw your consent, we may not be able to provide you with the requested product or service. We will inform you of the consequences of such withdrawal.
How long do we retain your personal information?
We will retain your personal information securely for as long as necessary for the purposes for which it was collected and within the applicable time frames to comply with the requirements of applicable privacy legislation in effect. We are subject to various laws and regulations that provide for minimum retention periods.
For example, your personal information related to a booking will be retained to fulfil the specific travel arrangements you have made. Afterwards, we will keep the information for a period of time which enables us to handle or respond to any complaints, queries, concerns or legal procedures relating to the booking and to meet our legal, accounting and tax obligations. These deadlines vary according to each situation and must consider the exhaustion of any appeals and applicable limitation periods. We may retain your personal information after your business relationship with us has ended. We may also retain your personal information for customer service purposes and to enhance your experience with us.
We protect the personal information we hold and once the retention period has expired, we ensure that it is securely destroyed or anonymized in accordance with recognized best practices when there is no longer any relational, legal or commercial reason to retain it.
Where do we transfer your personal information?
As part of our operations and the administration of our services, your personal information may be transferred or accessible outside your country of residence. Some countries may have equivalent or lesser legislative protections in place when compared to where you reside. As a result, when your personal information is used or stored in a jurisdiction other than where you are residing, it may be subject to the law of this foreign jurisdiction, including any law permitting or requiring disclosure of the information to the government, government agencies, courts and law enforcement in that jurisdiction.
For example, your information may be processed outside the country where you reside when:
- Provided to third parties to deliver travel services to you such as other airlines, hotels or other partners involved in the delivery of your travel, or loyalty partners.
- Transferred to or accessed by service providers who enable us to operate our business such as IT, contact center, security, loyalty or marketing service providers.
- Transferred to, or accessible to, foreign authorities or law enforcement.
If you reside in a member state of the European Economic Area (EEA), your personal information may also be transferred and processed outside the EEA, including to Canada, where some of our servers are located, or to service providers or commercial partners located in other countries.
How do we keep your personal information safe?
We have implemented a combination of physical, technological and administrative means to ensure the confidentiality of the personal information we hold about you and to prevent and protect it from loss, theft, unauthorized access, disclosure, modification or destruction.
Here are a few examples, in various forms:
- Physical security measures: surveillance cameras, security personnel, access cards to premises or any other security measures required to limit access to authorized persons only.
- Technological security measures: passwords, data encryption, any other measures required to prevent access.
We use TLS (Transport Layer Security) encryption standard for the transmission of personal information on our websites – for example, when you use your credit card to pay online. You can verify that this protection is in place by looking for the padlock symbol on many browsers. TLS enables a secure connection between your web browser and our internet server, using a private (or secret) key to encrypt the information.
- Administrative security measures: contractual terms, annual attestation for all our employees and consultants to the code of ethics, regular training and awareness-raising, monitoring policy and procedure.
Your personal information may be accessed by a limited number of employees within Transat who have a need to know this information in order to perform certain tasks. We make our employees aware of the importance of privacy and the protection of personal information.
Where necessary to provide you with products or services, or to comply with our legal obligations, we may disclose certain personal information to a third party or government authority. In this regard, we take appropriate security measures to ensure that such third parties comply with the commitments and rules set forth in this Policy. In addition, we contractually require all our third-party suppliers who process our customers' personal information to comply with the requirements of applicable privacy laws in force in connection with the services they provide.
Although we have security measures in place, security breaches may occur. In the event that a breach creates a risk of serious harm, we will promptly notify you to mitigate the risk, or when required by law.
With whom do we share your personal information?
In order to provide you with the products and services you requested, we may need to disclose your personal information to trusted third parties, including:
- Regulatory authorities and law enforcement agencies such as immigration, customs, airport authorities, border security control for legal compliance and to ensure the safety of our customers, passengers and employees.
- In accordance with applicable laws, passenger reservation, check-in and boarding data collected from passengers (PNR) may be transmitted to national public services and competent authorities of a particular country (including, when applicable, France, in accordance with Article L232-7 of French Internal Security Code and under the conditions set out in the Decree No. 2014-1095 dated 09/26/2014).
- Service providers, such as reservation agents, catering agents, travel service providers, cargo providers, car rental or hotel providers and airport ground handling services to facilitate your travel and any other requests you have made.
- Commercial partners such as airlines or loyalty partners, including our co-branded credit card partner.
- Other passengers included in your booking as part of the online check-in process.
- Technology service providers whose systems we may use to process your booking and travel, enhance your customer experience, conduct customer surveys or send you marketing communications on our behalf.
- Providers of investigative services in connection with a privacy incident or breach of personal information.
- Transat's affiliates or their service providers, in connection with the provision of travel services, ground services, information security, customer relations, customer service, marketing or to offer you related products.
- We may also disclose personal information to facilitate or enable any corporate or commercial transaction involving Transat to the extent permitted by applicable law.
Our customers, passengers, or members who interact with our business partners—such as travel agents, airline partners, or loyalty partners, including our credit card partner— are also subject to the privacy policies of those partners, as well as to any other applicable terms and conditions.
With our suppliers and service providers, we only share the personal information necessary for them to perform their duties, functions, and contractual obligations with Transat. These service providers process personal information on our behalf and agree in writing to comply with and respect our strict standards for the protection and confidentiality of your personal information and process it strictly for our authorized purposes only, under our control and direction.
Suppliers who have access to personal information must also abide by contractual terms or confidentiality agreements, use a reasonable degree of care to protect the confidentiality of personal information and apply adequate physical, administrative and technological security measures.
How do we use cookies and tracking technologies?
In an effort to continuously improve the quality of the services offered on Transat’s website and mobile app and to better meet your expectations, Transat may use cookies, which are text files used to identify your device when connecting to one of our services.
By accessing Transat’s website, or mobile applications and by continuing to browse after having been advised of our Cookies and Other Tracking Technologies Policy by means of a pop-up notification, you acknowledge having read the information provided to you regarding the purpose of any action intending, through electronic transmission, information already stored on your device (electronic communications terminal), or recording information in such device (cookies) as well as the means at your disposal to oppose such access. You acknowledge that the appropriate setting of your web browser constitutes your agreement to the implementation and use of cookies.
Our website uses cookies or identifiers for advertising purposes. This enables us to display our advertisements to visitors who are interested in our products on partner websites, apps and emails.
Ad targeting technologies use cookies or identifiers to display advertisements based on your browsing history.
Please refer to our Cookies and Other Tracking Technologies Policy for more information on our use of cookies.
Your rights concerning your personal information
Under applicable privacy laws, you may have the following rights with respect to your personal information, subject to exceptions set out in such laws.
You may access, correct or amend the personal information we hold about you. A small fee may be charged, upon notice from us, to cover the administrative costs of processing such requests.
Accuracy and correction of your personal information
We make every effort to keep the personal information in our possession accurate, complete, and up to date. However, as you are in the best position to promptly inform us of any changes to your personal information, we ask that you keep us informed of any changes.
At any time, you may request that the appropriate corrections be made to the personal information we hold about you, for example after a change of address. If applicable, we will forward the amended information to the third parties who have access to your personal information.
Withdrawal of consent to process personal information
When we process your information based on the consent you have previously given, you may withdraw said consent at any time.
If you refuse, object, wish to restrict processing or request deletion of any information necessary for the provision of our services, or if you wish to withdraw consent previously given to collect, use and share your personal information, we may not be able to provide you with all or part of our services.
You may change your preference to receive email marketing communications by email, mobile notifications, SMS messages or participate in surveys at any time by clicking on the unsubscribe link in the message or by contacting us. Please note that it may take up to 10 business days to update your preferences.
Rights to data portability, objection, restriction of processing and erasure for European Economic Area (EEA) residents
In addition to the rights detailed above, if you reside in a member state of the EEA, you may exercise your rights to erase your personal information, or to restrict or object to, on legitimate grounds, the processing and portability of your personal information in accordance with EU General Data Protection Regulation no. 2016/679 (“GDPR”). A small fee may be charged, upon notification from us, to cover the administrative costs of processing such requests.
You also have a right of recourse to the competent supervisory authority in order to enforce your rights under the GDPR.
In addition, if you are a French national, you have the legal right to define general or specific directives on what happens to your personal information after your death.
Furthermore, when your personal information has been collected in France and you do not wish to be contacted by telephone for commercial solicitation purposes, you can register, free of charge, to an opposition list against telephone solicitations on www.bloctel.gouv.fr You will be redirected to a new website. A new window will open..
Rights of access, correction and erasure of your personal information for residents of Peru
If you reside in Peru, you may exercise your rights pursuant to the Personal Data Protection Act. We will process your request for: (i) access: within 20 business days; (ii) correction and erasure: within 10 business days.
Use of YouTube
TTC uses, from time to time, YouTube API services and displays some of the Content on the Sites via the integrated YouTube player. By browsing, downloading, installing or using the Sites, you also agree to be bound by the Google Privacy Policy You will be redirected to a new website. A new window will open..
If you have any questions, comments or requests regarding this Privacy Policy, the exercise of your rights, or your personal information, please contact our Data Privacy Officer by using this electronic form You will be redirected to a new website. A new window will open., or in writing to the following address:
Data Privacy Officer
300 Léo-Pariseau, Suite 600
Montreal, Québec, H2X 4C2
You can also contact the Data Privacy Officer by email at: privacy@transat.com
We invite you to provide your name, contact details, the nature of your request, the name of the department or person you have already contacted, and any other relevant information.
However, the transmission of information by email is not fully guaranteed. While we take reasonable steps to protect your personal information, we cannot guarantee the security of any personal information you transmit to us by this means.
We will process your request within thirty (30) days of receipt thereof.
We will notify you if we are unable to respond within the specified time.
Updating of this Policy
This Policy is subject to change. The present version was updated June 25, 2026. Any new version will automatically come into effect as published by Transat. We therefore invite you to consult Transat’s websites regularly for any changes.