Missing points request form

Back from your trip and your points are missing from your account? Don't worry! It can take up to 7 days for points to appear in your account. If your points are still missing after that time, you can submit a missing points claim.

Before submitting a claim, make sure that:

  • At least 7 days have passed since your flight or since you returned from your trip.
  • You were a member of the rewards program at the time of the flight or, for a vacation package, at the time of your return trip.
  • The flight was operated by Air Transat or Porter.
  • The flight or trip took place within the last 6 months.
  • The flight was booked through the Canadian version of airtransat.com

Are your points still missing after 7 days?

  • Please submit a separate claim for each flight or trip for which points are missing.

Were you rebooked on another airline?

  • If your original Air Transat flight was eligible to earn points, you remain eligible even if you were rebooked on another airline. In this case, please wait 30 days after your flight date before submitting a request, as it may take longer for points to be credited to your account.
Personal information
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Where can I find my confirmation number?

Your Air Transat booking confirmation number consists of 6 numbers and/or letters or 8 numbers found at the top of your confirmation email and/or in your electronic documents.

Note: If you have just made your booking, please allow for a delay of 15 to 30 minutes for your file to generate.

Flights

Packages

Electronic documents

Security Check*

 

Important information regarding the processing of personal information
All the information collected is intended for Transat A.T. inc., and its affiliates (hereinafter "Transat"), to provide you with products and services and to comply with our legal obligations. With your consent, we may use and share them within Transat and its affiliates to provide you with personalized promotional offers and recommendations or to invite you to participate in contests or surveys to improve our services and products. We have implemented a combination of material, organizational and technological means to ensure the confidentiality of the personal information we hold, to protect such information against loss or theft and to prevent any unauthorized access, transmission, reproduction, use or amendment thereof. In order to provide you with the products and services you have requested, we may need to disclose your personal information to trusted third parties. In accordance with the data protection legislation in force, you are entitled to various rights related to the processing and protection of your personal information. You can access, rectify or modify the personal information we hold about you. In addition, when we process your information based on consent you have previously given, you may withdraw said consent at any time. To find out more about your rights and the processing and protection of your personal information, please refer to our Privacy Policy. If you wish to exercise any of these rights or contact our Data Privacy Officer, please complete the Data Privacy Request Form.