Special requests and reduced mobility

October 26, 2025 9:00 AM -

Impact of Hurricane Melissa on our operations. More details here.

This form is not accessible. Please contact the call centre at 1-877-872-6728 for assistance with your request. Fill in the form for a request or question pertaining to future travel. If your question, comments or claim concern a past trip, please fill this form.

* Mandatory field

Personal information

Departure within 72 hours or less:
First name*:
Last name*:
Email*:
Phone*:

Travel details

Booking or confirmation number*:
Departure date*
(yyyy-mm-dd):

Today
Destination*:
Subject*:
Your question or comment*:

Security Check*

Important information regarding the processing of personal information
All the information collected is intended for Transat A.T. inc., and its affiliates (hereinafter "Transat"), to provide you with products and services and to comply with our legal obligations. With your consent, we may use and share them within Transat and its affiliates to provide you with personalized promotional offers and recommendations or to invite you to participate in contests or surveys to improve our services and products. We have implemented a combination of material, organizational and technological means to ensure the confidentiality of the personal information we hold, to protect such information against loss or theft and to prevent any unauthorized access, transmission, reproduction, use or amendment thereof. In order to provide you with the products and services you have requested, we may need to disclose your personal information to trusted third parties. In accordance with the data protection legislation in force, you are entitled to various rights related to the processing and protection of your personal information. You can access, rectify or modify the personal information we hold about you. In addition, when we process your information based on consent you have previously given, you may withdraw said consent at any time. To find out more about your rights and the processing and protection of your personal information, please refer to our Privacy Policy. If you wish to exercise any of these rights or contact our Data Privacy Officer, please complete the Data Privacy Request Form.