Request for a refund of taxes
This form is not accessible. Please contact the call centre at 1-877-872-6728 for assistance with your request. This form allows clients who booked via airtransat.com or through our Contact Centre and who did not board their flight to receive a refund of the individual taxes and fees (excluding the carrier surcharge).
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Important information regarding the use of personal data
All information collected is intended for Air Transat, the data controller, for the purposes of processing your bookings or subscriptions to our newsletters and/or programs. It may also be used by Transat Tour Canada, an affiliate of Air Transat, as a data controller, for the conduct of marketing and statistical studies, to customize and continuously improve your customer experience, to provide you with the most suitable offers and to send you targeted advertising. If you have consented, it may be used to send you promotional offers. Since the data controller's servers are located in Canada, the information collected will be transferred outside of the European Union. Some of this information may also be communicated to third parties, namely to our subcontractors, who may also be located outside the European Union.