Cancellation request for bookings with Option Flex or Peace of Mind Promotion.

This form is for individual online bookings made on Transat.com or Airtransat.com. This form may only be used when cancelling at least 24 hours prior to departure. It does not apply to bookings made via third party websites. If you have booked with a travel agency, please contact your travel agent first. If you are unable to reach him/her, please use this form to cancel your last minute reservation.

Once the form is submitted no additional changes or requests will be possible. Transat will proceed with the cancellation of the booking in accordance with the terms and conditions of the applicable promo. If no flexibility or promotion applies to your booking, it will be cancelled according to the regular conditions of the reserved product.

* Mandatory fields

Booking information
  • Which of the following promotions/offers applies to your booking?:
  • 8 number-digits for files booked with Transat Tours, 6 numbers-letters digits for files booked with Air Transat
  • If the departure date is in less than 24 hours, the form will not be treated. You must contact our Contact Centre in order to cancel the booking.
  • Does the cancellation apply to all passengers?:
  • In order to ensure that we meet the expectations of our customers, we would like to know the reason for your cancellation request:

 

Security Check*

I confirm that I have obtained instructions and consent from all passengers on the booking to cancel this reservation in accordance with terms and conditions of the applicable offer or promo. It is understood that any refund, if applicable, will be issued in the form of payment on file. An acknowledgement of receipt and the confirmation of cancellation, once processed, will be sent to the email address in the booking. Travel credits will be issued in the name of each passenger on file and are valid for travel up to 12 months following the original return date.

I understand that the cancellation request via this form is irreversible.

By submitting this cancellation request, I confirm that I have read and understood all the terms and conditions outlined above. I also understand that it is my responsibility to explain said terms to the other passengers in this booking and obtain their consent.

:

Important information regarding the processing of personal information
All the information collected is intended for Transat A.T. inc., and its affiliates (hereinafter "Transat"), to provide you with products and services and to comply with our legal obligations. With your consent, we may use and share them within Transat and its affiliates to provide you with personalized promotional offers and recommendations or to invite you to participate in contests or surveys to improve our services and products. We have implemented a combination of material, organizational and technological means to ensure the confidentiality of the personal information we hold, to protect such information against loss or theft and to prevent any unauthorized access, transmission, reproduction, use or amendment thereof. In order to provide you with the products and services you have requested, we may need to disclose your personal information to trusted third parties. In accordance with the data protection legislation in force, you are entitled to various rights related to the processing and protection of your personal information. You can access, rectify or modify the personal information we hold about you. In addition, when we process your information based on consent you have previously given, you may withdraw said consent at any time. To find out more about your rights and the processing and protection of your personal information, please refer to our Privacy Policy. If you wish to exercise any of these rights or contact our Data Privacy Officer, please complete the Data Privacy Request Form.