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Cancellation request for bookings with Option Flex or Peace of Mind Promotion.

This form is for individual online bookings made on Transat.com or Airtransat.com. This form may only be used when cancelling at least 24 hours prior to departure. It does not apply to bookings made via third party websites. If you have booked with a travel agency, please contact your travel agent first. If you are unable to reach him/her, please use this form to cancel your last minute reservation.

Once the form is submitted no additional changes or requests will be possible. Transat will proceed with the cancellation of the booking in accordance with the terms and conditions of the applicable promo. If no flexibility or promotion applies to your booking, it will be cancelled according to the regular conditions of the reserved product.

* Mandatory fields

Booking information
  • Which of the following promotions/offers applies to your booking?:
  • 8 number-digits for files booked with Transat Tours, 6 numbers-letters digits for files booked with Air Transat
  • If the departure date is in less than 24 hours, the form will not be treated. You must contact our Contact Centre in order to cancel the booking.
  • Does the cancellation apply to all passengers?:
  • In order to ensure that we meet the expectations of our customers, we would like to know the reason for your cancellation request:

 

Security Check*

I confirm that I have obtained instructions and consent from all passengers on the booking to cancel this reservation in accordance with terms and conditions of the applicable offer or promo. It is understood that any refund, if applicable, will be issued in the form of payment on file. An acknowledgement of receipt and the confirmation of cancellation, once processed, will be sent to the email address in the booking. Travel credits will be issued in the name of each passenger on file and are valid for travel up to 12 months following the original return date.

I understand that the cancellation request via this form is irreversible.

By submitting this cancellation request, I confirm that I have read and understood all the terms and conditions outlined above. I also understand that it is my responsibility to explain said terms to the other passengers in this booking and obtain their consent.

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Important information regarding the use of personal data
All information collected is intended for Air Transat, the data controller, for the purposes of processing your bookings or subscriptions to our newsletters and/or programs. It may also be used by Transat Tour Canada, an affiliate of Air Transat, as a data controller, for the conduct of marketing and statistical studies, to customize and continuously improve your customer experience, to provide you with the most suitable offers and to send you targeted advertising. If you have consented, it may be used to send you promotional offers. Since the data controller's servers are located in Canada, the information collected will be transferred outside of the European Union. Some of this information may also be communicated to third parties, namely to our subcontractors, who may also be located outside the European Union. In accordance with applicable regulation, you have various rights regarding the use and protection of your personal information. When the basis for processing is your consent, you may withdraw that consent at any time. To learn more about your rights, the use and protection of your personal information, please refer to our Privacy Policy. If you wish to exercise one of these rights or contact our Data Protection Officer, please fill out the Privacy Policy Form.