February 12, 11:30 am update

Air Transat plans to repatriate 100% of its customers to their point of origin by February 17, 2026

Return flights from Cuba to Canada will take place between February 11 and February 17, 2026.

The new itineraries have been sent to all customers whose return is scheduled by February 14. Confirmations for customers returning on February 15, 16, or 17 are currently being sent. Customers whose itinerary has not been changed have also been informed.

It is important to note that this operation involves significant logistical coordination, particularly due to fuel‑supply constraints.

• Some flights will operate as originally scheduled, while others may be adjusted in terms of timing or aircraft configuration.
• Additional flights have also been added.

In the meantime, customers are encouraged to monitor their email communications as well as the Air Transat mobile app for updates. Support is also available from Transat’s on‑site representative teams and through the destination assistance service.

Accommodation and stay adjustments

• In the event of a stay extension, customers travelling on a Transat package will be accommodated at their hotel at Transat’s expense.
• In the event of an early return, Transat package customers will receive a refund for unused hotel nights within 21 days following their return.

Refund process

Files with cancelled flights

• As of February 11, the cancellation and refund process will begin.
• The process is expected to span approximately 14 days, with files prioritized based on departure date.

Files with shortened stays

• Files will be processed upon customers’ return.
• Processing time is estimated at approximately 21 days.