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Notice to Travellers

This section contains important notices and travel advisories. We wish to remind you that it is important to stay informed about changes that may affect your trip. Make sure to download the Air Transat App to get notifications about your trip: updates on your flight, health and safety measures, and much more.
Below is a list of travel advisories:

Important Notice

Longer than usual wait times September 17, 2021

We are currently receiving an exceptionally high volume of calls and messages to our Contact Centre, which causes much longer delays than those to which our customers are accustomed. We sincerely apologize for this and thank you for your patience. Rest assured that we are doing everything we can to reduce wait times as much as possible: this is our top priority.

Before calling our Contact Centre, we invite you to consult the links below:

Entry requirements by destination Modify or cancel a reservation Refund request status

Travel advisory

Haiti: Advisory to avoid non-essential travelNovember 18, 2021

Please note that the Canadian government has recently issued a travel advisory recommending to avoid non-essential travel to Haiti due to the current climate of instability in the country. However, our flight operations to Haiti continue. More details.

Travelling to France? Submit a health pass requestAugust 19, 2021

A health pass is now required to travel within France (train and plane) and to access leisure and culture venues (museums, theatres, restaurants, etc.). This pass will be given to people who have either been tested with a negative result or who have been fully vaccinated with an approved European Medicines Agency vaccine or similar.

Please refer to the entry requirements in our practical guide to find out how to submit a request.

Resumption of our operationsJuly 30, 2021

We now offer flights across Canada, to the United States, Europe and the South, as well as South packages. Looking for inspiration? Check out the full list of exciting destinations we’re flying to this summer and this winter.

History