A self-service feature has been added at the payment step of your online booking, allowing you to apply your travel credit to a new reservation.

Please note that for new bookings made on our website, a travel credit is only valid for the type of product for which it was issued. For example, a travel credit issued in the context of a package cancellation can only be used to book a new package; a travel credit issued in the context of a flight cancellation can only be used to book a new flight.

If you require assistance or need to book any type of product other than the one listed on your initial reservation, please call our Contact Centre at 00 800 87 26 72 83 (Festnetz) / Deutschland: +31 20 655 1738 (Handy) / Schweiz: +32 2 712 0552 (Handy) or your travel agency.

If you wish to apply your credit a new package reservation:
- Complete your booking on www.transat.com;
- Enter the eight-digit travel credit number in the space provided at the time of payment and the amount will be automatically applied to the new package reservation;
- Click here for detailed instructions on how to use a package credit.
If you wish to apply your credit to a new flight reservation:
- Complete your booking on www.airtransat.com;
- Enter the six-digit alphanumeric travel credit code in the space provided at the time of payment and the amount will be automatically applied to the new flight reservation;
- Click here for detailed instructions on how to use a flight credit.
If you booked a flight or package with a travel agent or on a website other than www.transat.com or www.airtransat.com:
Contact the travel agency you originally booked with and indicate your intention to apply a travel credit to your new flight or package booking. Also have your original booking number on hand.

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