Durch weitere Nutzung dieser Website erklären Sie sich mit den verwendeten Cookies einverstanden, beispielsweise zur Verbesserung des Browsererlebnisses und zur Personalisierung des Inhalts der Website. Weitere Informationen und/oder Informationen zur Änderung Ihrer aktuellen Cookie-Einstellungen finden Sie in unseren Cookies-Richtlinien

Hinweis für Reisende

Dieser Abschnitt enthält wichtige Hinweise und Reisewarnungen. Wir möchten Sie daran erinnern, dass Sie sich über Änderungen informieren müssen, die sich auf Ihre Reise auswirken können. Nachfolgend finden Sie eine Liste mit Reisewarnungen.

Reisewarnung

COVID-19 Updates11. Juni, 2020

We are pleased to announce the resumption of our flights and tour operator activities as of July 23, 2020, provided that the travel restrictions applicable on that date allow it. We are offering a new flight schedule to more than 20 destinations in Europe, the South, the United States and Canada until the end of the summer season on October 31, 2020.

COVID-19 and its impact on the tourism industry are forcing Air Transat to extend the suspension of some of its flights, significantly reduce its capacity and completely cancel certain routes for the 2020 summer season. For more details, click here.

To address the concerns caused by COVID-19 and to prioritize the safety of our customers and employees, we will be implementing new health measures as part of our Traveller Care program.

Verlauf

Your safety is our top priority, which is why we are closely monitoring the progress of the coronavirus (COVID-19) through the updates issued by government authorities.

It is important to note that an increasing number of countries, including Canada, are denying entry to foreign nationals.

That being said, we will only be able to allow boarding to people authorized to enter Canada. Furthermore, this measure prohibits the boarding of any person who does not meet the health requirements imposed. For more details, please consult the following site for more details.

On March 11th, 2020, the United States announced that, as of March 13th, 2020, aliens who visited any of the 26 countries within the Schengen Area in the 14-day period preceding their entry or attempted entry into the United States will not be allowed to enter. Air Transat is required to comply with this prohibition and, consequently, will not be able to board any such passengers on its flights to the United States.

Given the rapidly changing situation, it is your responsibility to regularly check the restrictions put in place by the border authorities of the country you are planning to visit or the cruise line you are travelling with as well as the Government of Canada’s website.

Air Transat will not be held liable and will not assume any expense in the event that you are refused entry into your country of destination or on your flight due to these restrictions.

Should you need to change your itinerary, please contact your travel agency or our 24/7 customer contact centre.

We are changing the previous clause in our flexibility policy, which required a three-day notice prior to departure for any changes, to 24 hours prior to departure. Given the exceptionally high volume of requests we are currently receiving, please note that processing time may last a few days. Rest assured, however, that all requests received within the required timeframe will be processed, even if the departure date has passed.

We know that sometimes plans change due to unforeseen events like coronavirus (COVID-19): that’s why we are offering our passengers the flexibility to amend existing bookings. Transat will waive the change fees on all flights and packages booked before March 4, 2020, for travel until April 30, 2020.

As such, all customers who have booked a flight or package to any destination offered by Transat for travel until April 30, 2020 can change their travel dates, hotel or destination—or all three—once at no charge towards travel completed by December 31, 2020. Customers who wish to cancel their reservation can use the credit towards subsequent travel completed by December 31, 2020.

Changes to individual bookings can be made up to 24 hours prior to departure.Should there be a pricing disparity between the initial booking and the new booking, customers will have to pay the supplement, and no refund will be given should the price be lower than the initial price.

Changes to group bookings can be made up to 3 days before departure. Certain conditions apply. To change existing group bookings, please contact our groups department.

Customers who booked through a travel agency must contact their travel agents.

Bitte beachten Sie, dass aufgrund geplanter Wartungsarbeiten an unserem System zwischen 4:00 und 6:00 Uhr die Suchmaschine nicht zur Verfügung steht, Online-Buchungen nicht möglich sind und Ihre Buchungen im Bereich „Meine Buchungen“ nicht aufgerufen werden können.

Vielen Dank für Ihr Verständnis.