FAQ - Answers to Your Questions (COVID-19)
Transat cancelled my flight/package. Will I get a refund?
No. Since the cancellation is the result of exceptional circumstances surrounding the COVID-19 pandemic, you will not get a refund. Instead, you will receive a credit for the value of your flight/package, applicable to your next trip with Transat.
- Your travel credit will be valid for 24 months after your original return date.
- You don’t need to contact us to receive this credit; Transat will automatically apply a credit to all cancelled bookings.
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Processing the credit may take some time, as we have a lot of bookings to process.
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The credit may be processed in several steps: for instance, one passenger at a time, or your seat selection in a second step. But rest assured that the full amount of your booking will be credited.
If you booked directly with Transat (via www.airtransat.com or www.transat.com or our Contact Centre):
- You will receive a confirmation email as soon as your booking has been credited.
If you booked with a travel agent or via a website other than www.airtransat.com or www.transat.com:
- Your travel agent or Web intermediary will receive a confirmation email from Transat as soon as your booking has been credited, and they will then notify you.
Important: If you had a group booking for 10 people or more, the terms and conditions of the flexibility policy may differ. Contact our groups department or your travel agent.
I didn’t show up at the airport for my Air Transat flight but didn’t notify you in advance that I would not be taking my flight. Am I entitled to a refund or credit?
No. To be eligible for a travel credit, you had to notify us of your intention not to travel at least 24 hours before departure, in one of two ways:
- By calling us
- By filling out our online form
I notified you between March 12 and March 31 that I would not be travelling. Am I entitled to a refund or credit?
You’re eligible for a travel credit (for your full trip or the unused portion of it)—valid for 24 months after your original return date—if you notified us of your intention not to travel at least 24 hours before departure, in one of two ways:
- By calling us
- By filling out our online form
I would like to cancel my trip scheduled for travel after April 30. What do I need to do?
At this time, our flights/packages scheduled for travel after April 30 remain valid. If you still decide to cancel your trip right now, our regular terms and conditions will apply.
As the situation is changing rapidly, we suggest that you wait a little before modifying your booking. Check our coronavirus web page regularly for updates.
Can I make a new booking for a later departure in 2020?
Yes, either on www.airtransat.com or www.transat.com, by calling our Contact Centre at 1-877-872-6728, or through your travel agent.
How can I know if I travelled on the same flight as people infected with COVID-19?
For information on flights operated since March 15, 2020, that had confirmed cases of COVID-19 on board, please consult the official list published on the Government of Canada website.
I’m a Canadian still abroad and can’t find a flight back to Canada. What can I do?
All Air Transat flights have been cancelled until April 30. If you’re abroad and need help, visit our coronavirus web page for a list of governmental resources.
I need cancellation confirmation for my insurance. How do I get it?
Check with your insurance company to find out exactly what type of document or confirmation you need. You can then request it by calling our Contact Centre at 1-877-872-6728 or through your travel adviser if you booked with a travel agency.