Guidelines for transportation of wheelchairs and scooters
Air Transat will handle passenger mobility aids, wheelchairs and scooters with priority and free of charge. We require advanced notice to ensure that appropriate arrangements are made to handle your aid with care and attention. Please complete the following form and return to us during the planning of your trip, and no later than 48 hours prior to travel: Request for Transport of Mobility Aids and Assistance Form. Despite the absence of such notice, we will do our best to accommodate you and provide the requested services.
The completed form must be submitted to firstname.lastname@example.org
- Check in 3 hours prior to departure to allow sufficient time for safe handling of your equipment
- Wheelchairs or other battery-powered mobility aids may be carried as checked baggage when:
- Battery is disconnected
- Terminals are protected from short circuits
- Battery is securely attached to the wheelchair or mobility aid
- No damaged or leaking batteries
- We will disassemble and pack electric/battery powered mobility aids where required
- On arrival, where required, we unpack and reassemble your personal mobility aid and deliver it to the aircraft door (where facilities/Customs regulations permit) or as promptly as possible.
As battery powered mobility aids must be loaded and stowed in an upright position, the height and width of the device cannot exceed the size of the cargo hold door. While most devices can be accommodated on our fleet, the following door and weight restrictions apply when flights are operated by Boeing 737 and Airbus A321 aircraft:
- Maximum door width: 48 inches/122 cm
- Maximum door height: 35 inches/89 cm
- Maximum weight: 330 pounds/150 kg
The following weight restrictions apply when flights are operated by Airbus A330 aircraft:
- Maximum weight: 397 pounds/180 kg
Please contact our Contact Centre if your device will exceed this size.
Please note that Air Transat will not accept certain types of electrically powered vehicles, not classified as mobility aids. The prohibited devices may include small battery powered vehicle, road scooters and tricycles. For more information, consult our dangerous goods and prohibited items section.
Batteries and power sources
Please contact us to discuss your equipment's batteries and their acceptance for travel.
All medical devices must be self-powered, as in-seat power sources in the cabin (where available) are not designed for use with medical devices, which require constant current. For this reason, in-seat power supply may not be used to power medical devices during the flight or to recharge its batteries.
Spare lithium or lithium ion batteries may only be transported in your carry-on baggage (carry-on maximum size 23 x 40 x 51 cm (9 x 16 x 20 in) including wheels and handles) under controlled conditions and sizes, and quantity is limited to amount needed for duration of flight.
Portable Electronic Devices (PED) / Consumer Electronic Devices (CED) Portable Medical Electronic Devices (PMED)
|Battery Watt-hour (Wh) rating
||Number of Spares
|Up to 100Wh
||Limit of 20 per passenger
|101 to 160Wh Approval by Air Transat Required
||Limit of 2 individually protected per passenger
Wheelchairs and mobility aids powered by non spillable, dry, AGM (Absorbent Glass Mat) and Gel batteries are accepted in the cargo hold only. Please note that we do not transport wet cell, spillable or any battery that is damaged or leaking.
Lithium-ion battery powered wheelchair/mobility aids must adhere to the following conditions (where battery-powered wheelchairs or other similar mobility aids are specifically designed to allow their batteries to be removed by the user, e.g. collapsible):
- Batteries must be removed and placed in individual protective pouches for carriage into the passenger cabin. The wheelchair/mobility aid may then be carried as checked baggage without restriction.
- Terminals must be protected from short circuits.
- Batteries will not be accepted as CHECKED baggage.
- The battery must be removed from the device by following the instructions of the manufacturer or the device owner.
- The battery must not exceed 300 Wh; a maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160 Wh may be carried.
Damaged, destroyed or lost mobility aids
We will make every effort to ensure that mobility aids are transported with care to avoid loss or damage, and to make a passenger’s mobility aid available to them as soon as possible upon arrival.
If; damage, destruction or loss of a mobility aid occurs, normal limitations of carrier liability will be waived and Air Transat will:
- Provide a temporary replacement mobility aid that meets the passengers needs for use until their mobility aid is returned to them, repaired, replaced or reimbursed by Air Transat.
- Reimburse any expenses incurred by the passenger due to the fact their mobility aid was not made available to them upon arrival.
Should you wish to make a claim in regards to a damaged, destroyed or lost mobility aid, please visit the Baggage claim section.
Special declaration of interest
A person with a disability who uses a mobility aid is entitled to make a special declaration of interest under Article22(2) of the Montreal convention, that sets out the monetary value of the mobility aid and a description of its identifying features.
Special declarations of interest may be made anytime from the moment of reservation until Air Transat assumes control of the mobility aid for stowage in the baggage compartment.