We are changing the previous clause in our flexibility policy, which required a three-day notice prior to departure for any changes, to 24 hours prior to departure. Given the exceptionally high volume of requests we are currently receiving, please note that processing time may last a few days. Rest assured, however, that all requests received within the required timeframe will be processed, even if the departure date has passed.
We know that sometimes plans change due to unforeseen events like coronavirus (COVID-19): that’s why we are offering our passengers the flexibility to amend existing bookings. Transat will waive the change fees on all flights and packages booked before March 4, 2020, for travel until April 30, 2020.
As such, all customers who have booked a flight or package to any destination offered by Transat for travel until April 30, 2020 can change their travel dates, hotel or destination—or all three—once at no charge towards travel completed by December 31, 2020. Customers who wish to cancel their reservation can use the credit towards subsequent travel completed by December 31, 2020.
Changes to individual bookings can be made up to 24 hours prior to departure.Should there be a pricing disparity between the initial booking and the new booking, customers will have to pay the supplement, and no refund will be given should the price be lower than the initial price.
Changes to group bookings can be made up to 3 days before departure. Certain conditions apply. To change existing group bookings, please contact our groups department.
Customers who booked through a travel agency must contact their travel agents.