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Travel advisory Latest updates
3. dubna, 2020 - CORONAVIRUS UPDATES

If you were unable to travel due to the cancellation of your flight, you will receive a credit for future travel to be used within 24 months of your original travel dates. You do not need to contact us to obtain this credit, it will be automatically applied to your account.

Contact us

For any request concerning a reservation, a price quote or modification to a booking made on our website, please contact our Contact Centre at +420 225 025 260 10 a.m. - 2:00 a.m., 7 days a week. For a booking made via a travel agency, please contact your travel agent.

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FAQ - Answers to Your Questions (COVID-19)

Transat cancelled my flight/package. Will I get a refund?

No. Since the cancellation is the result of exceptional circumstances surrounding the COVID-19 pandemic, you will not get a refund. Instead, you will receive a credit for the value of your flight/package, applicable to your next trip with Transat.

  • Your travel credit will be valid for 24 months after your original return date.
  • You don’t need to contact us to receive this credit; Transat will automatically apply a credit to all cancelled bookings.
  • Processing the credit may take some time, as we have a lot of bookings to process.

  • The credit may be processed in several steps: for instance, one passenger at a time, or your seat selection in a second step. But rest assured that the full amount of your booking will be credited.

If you booked directly with Transat (via www.airtransat.com or www.transat.com or our contact centre):

  • You will receive a confirmation email as soon as your booking has been credited.

If you booked with a travel agent or via a website other than www.airtransat.com or www.transat.com:

  • Your travel agent or Web intermediary will receive a confirmation email from Transat as soon as your booking has been credited, and they will then notify you.

Important: If you had a group booking for 10 people or more, the terms and conditions of the flexibility policy may differ. Contact our groups department or your travel agent.

 

I didn’t show up at the airport for my Air Transat flight but didn’t notify you in advance that I would not be taking my flight. Am I entitled to a refund or credit?

No. To be eligible for a travel credit, you had to notify us of your intention not to travel at least 24 hours before departure, in one of two ways:

  • By calling us
  • By filling out our online form

 

I notified you between March 12 and March 31 that I would not be travelling. Am I entitled to a refund or credit?

You’re eligible for a travel credit (for your full trip or the unused portion of it)—valid for 24 months after your original return date—if you notified us of your intention not to travel at least 24 hours before departure, in one of two ways:

  • By calling us
  • By filling out our online form

 

I would like to cancel my trip scheduled for travel after April 30. What do I need to do?

At this time, our flights/packages scheduled for travel after April 30 remain valid. If you still decide to cancel your trip right now, our regular terms and conditions will apply.

As the situation is changing rapidly, we suggest that you wait a little before modifying your booking. Check our coronavirus web page regularly for updates.

 

Can I make a new booking for a later departure in 2020?

Yes, either on www.airtransat.com or www.transat.com, by calling our contact centre at 1-877-872-6728, or through your travel agent.

 

How can I know if I travelled on the same flight as people infected with COVID-19?

For information on flights operated since March 15, 2020, that had confirmed cases of COVID-19 on board, please consult the official list published on the Government of Canada website.

 

I’m a Canadian still abroad and can’t find a flight back to Canada. What can I do?

All Air Transat flights have been cancelled until April 30. If you’re abroad and need help, visit our coronavirus web page for a list of governmental resources.

 

I need cancellation confirmation for my insurance. How do I get it?

Check with your insurance company to find out exactly what type of document or confirmation you need. You can then request it by calling our contact centre at 1-877-872-6728 or through your travel adviser if you booked with a travel agency.

Telephone Website/Email Comments

From Czech Republic:
+420 225 025 260

From Croatia:
+381 11 38 222 94

airtransat@aws-aws.com
(from Czech Republic only)

Monday to Friday
9 am to 5:00 pm

Telephone Website/Email Comments

From Czech Republic:
+420 225 025 260

+31 (0)20 655 1118

From Croatia:
+381 11 38 222 94

Click here for more information about arrivals and departures in the next 48 hours

Service in French and English
Monday to Friday
9 am to 5:30 pm

At Air Transat, we value your experience flying with us and appreciate how frustrating it can be to leave something behind on an aircraft. In order to reunite you with your belongings, we have partnered with Chargerback to manage our Lost and Found services. For best results, make sure that you provide as much information as possible when completing the form. Once you have submitted the form to Chargerback, a tracking number will be emailed to you. If your lost item is located, Chargerback will send you an email with instructions on how to retrieve your item.

“Please note that Air Transat offers Lost and Found services as a courtesy and is not liable for any missing property or damaged items.”
 
WEBSITE/EMAIL

If the item was lost on an Air Transat flight, please complete the following form.

If the item you have lost is a piece of checked baggage, please complete the following form baggage claim or call +1-800-388-5836

If the item you have lost is a passport, you must immediately advise the authorities, such as a passport office or consulate. All passports that are found by Air Transat are turned over to Local Immigration Office or Canada Border Services.

If the item was lost anywhere at the airport, please contact the airport lost and found services.

If the item was lost at a hotel, please contact the hotel directly.

Did you experience a flight disruption? You must contact us through this form.
For any other questions/comments, please fill in the corresponding e-form.

Telephone Website/Email

+1-514-906-5379

+1-800-388-5836
(from Canada and USA only)

Click here for more information about baggage claims or fill in this claim form.

Telephone Website/Email Comments

From Czech Republic:
+420 225 025 260

From Croatia:
+381 11 38 222 94

airtransat@aws-aws.com
(from Czech Republic only)

Monday to Friday
9 am to 5:00 pm

Telephone Website/Email Comments

From Czech Republic:
+420 225 025 260

From Croatia:
+381 11 38 222 94

airtransat@aws-aws.com
(From Czech Republic only)

Monday to Friday
9 am to 5:00 pm

Website/Email Comments

Cargo Website

Click here for more information about transportation or shipping of oversize, heavy, restricted or dangerous goods that cannot be carried as checked baggage.

Click here for media inquiries

Click here for any questions or comments related to our Privacy Policy.

If your request is related to access, rectification or erasure of your personal information, you must fill out the identity verification form and follow the instructions.


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