At Air Transat, we value your experience flying with us and appreciate how frustrating it can be to leave something behind on an aircraft. In order to reunite you with your belongings, we have partnered with Chargerback to manage our Lost and Found services. For best results, make sure that you provide as much information as possible when completing the form. Once you have submitted the form to Chargerback, a tracking number will be emailed to you. If your lost item is located, Chargerback will send you an email with instructions on how to retrieve your item.
“Please note that Air Transat offers Lost and Found services as a courtesy and is not liable for any missing property or damaged items.”
If the item was lost on an Air Transat flight, please complete the following form.
If the item you have lost is a piece of checked baggage, please complete the following form baggage claim or call
If the item you have lost is a passport, you must immediately advise the authorities, such as a passport office or consulate. All passports that are found by Air Transat are turned over to Local Immigration Office or Canada Border Services.
If the item was lost anywhere at the airport, please contact the airport lost and found services.
If the item was lost at a hotel, please contact the hotel directly.