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BaggageDAMAGED BAGGAGEIf you are travelling between Canada and the United Kingdom, please refer to the note at the bottom of the page. If we have damaged your luggage (whether it can be repaired or not), it is important that you immediately report this to a Passenger Agent at your destination, who will complete a Property Irregularity Report (PIR). It is important to keep the damaged bag, even if damages are major. You will be informed of the name and address of a baggage repair shop, as close as possible to your residence or temporary address. This PIR will be required for all baggage claims. The report should be completed at your destination even if the baggage repair is planned only upon your return home. If a PIR is not completed upon your arrival, a written claim must be submitted to Air Transat within seven (7) days of return, accompanied by your original airline ticket (or copy of E-ticket) at the address shown at the bottom of this page. For a complete review of your claim for compensation for damaged baggage, upon arrival at destination or your return home, we need to receive a written claim along with the original airline ticket (or copy of E-ticket), a complete detailed list of damaged items with their individual value and approximate date of purchase, and a PIR to our Central Baggage Department at the address below. To obtain the PIR form, see an Air Transat Agent or representative. To have your luggage repaired or replaced, please take it along with the original Property Irregularity Report to the supplier mentioned at the bottom of the completed report. This supplier will then proceed to repair or replace your baggage and will bill Air Transat directly, for your convenience. For international flights: We will treat all lost/damaged claims in accordance with the provisions of the Montreal and its amendments. For domestic flights: We will treat all lost/damaged claims in accordance to the Air Transat Domestic Tariff Norms, which are available to the public upon request. In order to provide better service, Air Transat is a member of SITA WorldTracer. Air Transat attendants can help you with any problems regarding your baggage. Liability limitationsPlease note that Air Transat will not be held responsible for valuables, fragile or perishable articles, currencies, electronics, computers and medication placed in checked baggage. These items must always remain in your possession inside carry-on baggage. See the Baggage grid for size and weight. All sporting equipment is accepted with a signed Limited Release Form, releasing Air Transat from any claim in regards to damage. For this reason it is highly recommended that you purchase travel insurance prior to your trip, to cover all such goods. Consult your travel or insurance agent. See What you can bring for size and weight. Should you be travelling with a bag that is already damaged, or one that is showing signs of age and wear, you will be asked to sign a Limited Release Form to limit the airlines liability in this respect, before this item is accepted at check-in. We thank you for your understanding. There is a certain amount of wear and tear that is a normal result of use and for which Air Transat is not responsible. We therefore decline claims for the following:
Air Transat will do everything possible to carry your checked luggage on the same flight as you. However, should your checked baggage be carried on a subsequent flight (for safety, security or operational reasons), rest assured that it will be delivered to you free of charge, as rapidly as possible, unless applicable laws require you to be present for Customs clearance. Do not hesitate to contact us for baggage claims and mishandlingAir Transat The support agents at the Air Transat Central Baggage Department are available to help you clarify any situation concerning your baggage upon your return. To better serve our clientele, the Central Baggage Department is now open seven days a week. Please do not hesitate to contact us: By telephone: Or 514-906-0330 ext. 4973 or 4374 or 1-800-388-5836 (throughout North America) in the evening or on the weekend. By fax: By email and via the online service: cbagages@airtransat.com: for general information from Monday to Friday baggagetracing@airtransat.com: for information on missing baggage (7 days a week) Did you know that you can also check the status of your missing baggage online, 24 hours a day, via our web site, by clicking on the "WorldTracer Baggage Tracing System" on the page Lost or Delayed Baggage? |
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