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BaggageLOST OR DELAYED BAGGAGEIf you are travelling between Canada and the United Kingdom, please refer to the note at the bottom of the page. If unfortunately your checked baggage is missing, one of our passenger agents will be pleased to complete a Property Irregularity Report (P.I.R.) for you. It is very important that you provide the agent with as much information as possible about the bag, including a good description of all contents, as this will be of great help in locating it. All information gathered will be entered into our WorldTracer Baggage tracing system, which is used by most airlines worldwide. Our local representative will contact you during your stay at your destination to keep you informed on the status of our search and will also inform you about possible compensation limits and reimbursement procedures for any emergency purchases. New: You can also monitor online the status of your missing or delayed baggage with the WorldTracer Baggage tracing system. Enter the reference number from your P.I.R. and your last name to access details of your file. Access to your file will allow you to see (1) if we have located your baggage and (2) if delivery of your baggage has been arranged. This direct access also allows you send us a message about any updated information you wish to add to your file. Once your baggage is located, all efforts will be made to deliver it to you as soon as possible, to avoid as much inconvenience as possible during your vacation. The P.I.R. will include the local baggage office telephone number so that you may also inquire about the status of your bag. Once you are back home, our Central Baggage Department will be responsible for communicating with you. Please be aware that we must receive your written request for compensation within 21 days of your return. In order to evaluate your file effectively, we ask that you kindly send us the following documents to the address below: the original P.I.R./report that was provided to you, your original airline ticket (or copy of E-ticket), any applicable receipts, any other relevant supporting documentation, and a brief overview of the situation including any details you would like us to be aware of. For international flights: We will treat all lost/damaged baggage claims in accordance with the provision of the Montreal Convention. For domestic flights: We will treat all lost/damaged claims in accordance to the Air Transat Domestic Tariff Norms, which are available to the public upon request. In order to give you better service, Air Transat is a member of SITA WorldTracer. Air Transat attendants can help you with any problems regarding your baggage. Liability limitationsAs Air Transat is not signatory of the IATA Interline Agreement, we are unable to accept baggage transferred from another airline, nor can we transfer it to another airline. To ensure your baggage travels with you, please present all of your checked baggage to us at your airport of departure, when you check in. Air Transat cannot be responsible for baggage that is not checked in at this time. We thank you for your understanding. Please note that Air Transat will not be held responsible for valuables, fragile or perishable articles, currencies, electronics, computers and medication placed in checked baggage. These items must always remain in your possession inside carry-on baggage. See What you can bring for size and weight. All sporting equipment is accepted with a signed Limited Release Form, releasing Air Transat from any claim in regards to damage. For this reason, it is highly recommended that you arrange travel insurance prior to your trip, to cover all such goods. Consult your travel or insurance agent. See What you can bring for size and weight. Should you be travelling with a bag that is already damaged, or one that is showing signs of age and wear, you will be asked to sign a Limited Release Form to limit the airline's liability in this respect, before this item is accepted at check-in. We thank you for your understanding. There is a certain amount of wear and tear that is a normal result of use and for which Air Transat is not responsible. We therefore decline claims for the following:
Air Transat will do everything possible to carry your checked luggage on the same flight as you. However, should your checked baggage be carried on a subsequent flight (for safety, security or operational reasons), rest assured that it will be delivered to you free of charge, as rapidly as possible, unless applicable laws require you to be present for Customs clearance. Do not hesitate to contact us for baggage claims and mishandlingsAir Transat The support agents at the Air Transat Central Baggage Department are available to help you clarify any situation concerning your baggage upon your return. To better serve our clientele, the Central Baggage Department is now open seven days a week. Please do not hesitate to contact us: By telephone: Or 514-906-0330 ext. 4973 or 4374 or 1-800-388-5836 (throughout North America) in the evening or on the weekend. By fax: By email and via the online service: cbagages@airtransat.com: for general information from Monday to Friday baggagetracing@airtransat.com: for information on missing baggage (7 days a week) |
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