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10 November, 2016 -

The Government of Canada has introduced a new entry requirement known as Electronic Travel Authorization (eTA), for visa exempt foreign nationals travelling to Canada by air. Exceptions include U.S. citizens and travellers with a valid visa.

The form for this new admittance procedure needs to be filled out by eligible travellers at Canada.ca/eTA, prior to their trip to Canada, as it will be required to board their flight.

This authorization is mandatory as of November 10, 2016.

eTA eligible applicants must have a valid passport, email address and credit card (CA $7) to complete the online form; authorization is usually received within minutes.

It is strongly recommended that eligible travellers apply for the eTA at the time of booking and to verify the status of the application on the Government of Canada official website at the following address: Canada.ca/eTA. It is also recommended to check-in at least three hours prior to departure.

Family privileges

Families are very important to Air Transat. See how we make travel even more fun for you and your children.

Exclusive check-in counters

Where facilities permit (at Canadian gateways), designated check-in counters are available for families travelling with young children and unaccompanied minors. That means less time waiting in line!

Assistance

Travelling alone with kids and feeling overwhelmed? Let us know during check-in, and we'll be happy to guide you to the boarding gate and direct you upon arrival at the destination airport. Porters are usually available for hire to assist with your checked baggage. To lighten the load for your little ones, we recommend transporting your kids’ toys in your own carry-on. 

Do you want to hang on to your child’s stroller or car seat until boarding? No problem. Just let us know when you check in.

Pre-boarding

With the exception of flights to the U.S., we are happy to offer pre-boarding for families travelling with young children.

Priority meal service

On flights to/from Europe and Middle East, we are pleased to serve children first, so they don’t wait too long to eat. A variety of bistro-style meals ($) is available on flights to/from the South and the U.S.

Surprises will be given out on all our flights.

  • Headphones
  • Beach ball (aboard flights to the South)
  • Card game (aboard flights from the South)
  • Headphones
  • Activities booklet (aboard flights to Europe and Middle East)
  • Card game (aboard flights from the Europe and the Middle East)

Take advantage of our LIMO! courtesy stroller service which offers parents a break between the aircraft and baggage claim area at Montreal, Quebec City, Toronto, Calgary and Vancouver airports. Simply pick up a LIMO! for your young child after deplaning the aircraft and leave it with our agent before exiting. LIMOS! are available on a first-come, first-served basis and quantities may be limited.

Travel tips

  • The right seat
    A window seat is ideal for children. Placing a pillow or blanket just under the window makes a comfortable place for your child to sleep. Ask your flight attendant about our Comfort Kit, available for only CA $9.
  • Seat selection
    Use our seat selection service to choose the best seat for your child.
  • Mommy, my ears hurt!
    To prevent earaches, give your child candy to suck on, or a bottle of water. If their ears hurt, try this trick: tell them to yawn. The benefits of pinching their nose are doubtful and we do not recommend it.
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