Fraudulent phone calls and e-mail messages

Read our warnings concerning attempted telephone and e-mail fraud.

Attempts at scamming by e-mail (phishing) or telephone (phone phishing) are used frequently by fraudsters and may take various forms, with the aim of encouraging consumers to divulge personal information. Sadly, this often works, since many consumers are not suspicious enough of calls or e-mails claiming to be from recognized companies. Once this information is in the hands of fraudsters, it can be put to many uses, such as withdrawing money from bank accounts, creating new credit card accounts or engaging in fraudulent transactions on existing credit card accounts. 

Attempted e-mail fraud (phishing)

Phishing consists of sending spam or fraudulent e-mails disguised as messages from well-known companies so that consumers believe they are legitimate. They normally contain:

  • an authentic-looking logo of a well known company such as Air Transat, Transat or another business unit of the Transat group;
  • a link leading to a fake website, very similar to that of a business unit of the Transat group;
  • a piece of information aimed at triggering an impulsive reaction from you so that you can supposedly benefit from a tempting offer or protect yourself from potential adverse consequences; you are then directed to a fake website from which fraudsters can gain access to personal data on your computer. 

If you receive an e-mail message that appears to come from Air Transat, Transat or any other subsidiary of the Transat group and you doubt its legitimacy, do not answer it, do not click on any link (even to unsubscribe) or on any attachment, and do not call any phone number indicated there. Here is what we suggest you do:

  • Delete it from your inbox;
  • Report it to the RCMP anti-fraud centre by phone at 1 888 495‑8501 (PHONEBUSTERS) or by e-mail at info@phonebusters.com;

If you are looking for information on a potential special offer from Air Transat, go to our website or call our Booking Centre at 1 877 872-6728.

Important: Neither Air Transat nor Transat nor any other business unit of the Transat group will send you an e-mail message asking you to check your personal information by electronic means. 

Further useful information is available from the RCMP at http://www.rcmp-grc.gc.ca/scams-fraudes/phishing-eng.htm

Attempted telephone fraud (phone phishing)

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Attempted telephone fraud (phone phishing)

Consumers may receive calls informing them that have won something or may benefit from an especially tempting promotional offer from Air Transat, Transat or another business unit of the Transat group. During such calls, often computer-generated, a consumer is soon asked to provide personal information such as a credit card number. The rule to follow is: never provide personal information or bank or credit card information unless you are the one who has contacted the organization and only if the number comes from a secure source. 

Neither Air Transat nor Transat nor any other business unit of the Transat group engages in this type of telephone promotion. Therefore, any such calls are fraudulent and should be reported to the RCMP anti-fraud centre by phone at 1 888 495‑8501 (PHONEBUSTERS) or by e-mail at info@phonebusters.com.

Further useful information is available from the RCMP at http://www.rcmp-grc.gc.ca/scams-fraudes/phishing-eng.htm

If you are looking for information on a potential special offer from Air Transat, go to our website or call our Booking Centre at 1 877 872-6728.

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