Awards and recognition
Consult the list of awards and recognitions that Transat has garnered over the years.
• July 13, 2016 - Air Transat voted North America’s best leisure airline five years running
• June 27, 2016 - Air Transat among the top three airlines, according to the Protégez-Vous customer service survey
• June 7, 2016 - Transat near the top of the list of Canada's best corporate citizens - Only tour operator on Corporate Knights' 15th annual ranking
• May 8, 2016 - Transat becomes the first North American tour operator to achieve Travelife Partner status
• February 16, 2016 - Transat is pleased to have once again made the list of Montreal’s Top Employers, as selected by Mediacorp Canada
• December 7, 2015 - Air Transat still among the world’s top 10 airlines when it comes to environmental performance
• October 30, 2015 - Transat walked away a winner at the third annual Gala Uni-Vers
• July 7, 2015 - Air Transat voted North America’s Best Leisure Airline four years running
• June 23, 2015 - Transat voted #1 tour operator, charter airline and travel supplier web site (B2B)
• June 3, 2015 - Transat ranks among Canada's Best Corporate Citizens - Only travel company in annual awards established by Corporate Knights
• April 17, 2015 - Air Transat a double winner at Mercuriades awards
• October 28, 2014 - Air Transat named airline of the year by consumers
• July 22, 2014 - Air Transat named Best North American Leisure Airline for the third consecutive year
• June 23, 2014 - Transat Honoured by Baxter’s 15th Annual Agents’ Choice Awards
• June 5, 2014 - Air Transat receives the Grand Prix Novae de l’Entreprise citoyenne 2014
• June 3, 2014 - Air Transat: The First North American Airline to Be Granted IEnvA Environmental Certification
• December 17, 2013 - Air Transat becomes the first airline in the world to attain Minimization level certification from the World Green Aviation Council
• August 8, 2013 - Air Transat, first airline in the world to renew its IOSA registration under the Enhanced IOSA methodology
• July 5, 2013 - Air Transat is named best National Airline Charter
• June 19, 2013 - Air Transat Recognized as Best North American Leisure Airline
• May 17, 2013 - Air Transat earns international recognition, winning the Family Friendly Airline Award for a second time
• September 11, 2012 - Air Transat named most climate efficient North American net carrier
• July 13, 2012 - Air Transat Named World's Best Leisure Airline
• July 6, 2012 - Air Transat receives the Environmental Industry Award from Flight Centre
• December 20, 2011 - Air Transat designated first certified green airline by World Green Aviation Council
• December 19, 2011 - Air Transat honoured by the Quebec government’s ICI ON RECYCLE! recognition program
• June 28, 2011 - Air Transat is a Proud Recipient of Baxter’s 12th Annual Agents’ Choice Awards
• April 5, 2011 - Air Transat head office becomes first building in Canada to obtain LEED-EB® Platinum certification
• April 4, 2011 - Air Transat voted as Best Airline for Family Travel
• March 9, 2011 - Air Transat ranked first in the world in the "Atmosfair Airline Index" - in the long-haul category - for its environmental performance
Air Transat voted North America’s best leisure airline five years running
July 13, 2016 - Read the news
Air Transat among the top three airlines, according to the Protégez-Vous customer service survey
June 27, 2016 - Air Transat is proud to be listed as one of the most customer-oriented airlines, according to a recent survey carried out by Protégez-Vous among Quebec consumers.
The Protégez-Vous customer satisfaction survey, which ranked companies according to their customer service, placed Air Transat in the “above-average satisfaction” group, third after Porter and KLM. These airlines were evaluated on various criteria, such as the importance given to clients, staff courteousness, product and service knowledge, timely and efficient service, problem-solving skills, prices, product or service quality, and the overall satisfaction of consumers.
“The client has always been Transat’s first priority, so it’s an honour for us that our brand is among the most loved by consumers who participated in this survey,” states Annick Guérard, President and General Manager of Transat Tours Canada. “These results confirm that customer service is at the heart of our culture, and that our attentive, courteous and professional staff set us apart,” she adds.
Between March 7 and 28, 2016, more than 3,000 people participated in the customer service survey at DataConso.ca, the Protégez-Vous consumer community. To see the survey, visit www.protegez-vous.ca/Argent/service-clientele.
Transat near the top of the list of Canada's best corporate citizens - Only tour operator on Corporate Knights' 15th annual ranking
June 7, 2016 /CNW Telbec/ - Transat A.T. Inc. has risen to 8th place on the annual list of the Best 50 Corporate Citizens in Canada, established by the research firm Corporate Knights. The ranking recognizes organizations with outstanding records in social engagement, environmental management, and governance. For the third year in a row, Transat is the only tour operator to make the list.
"This year, we rank among the 10 leading Canadian organizations when it comes to sustainability. The credit for this prestigious distinction goes to all of Transat's personnel, who have been supporting the organization's efforts in this area for almost 10 years now," said Jean-Marc Eustache, President and CEO, Transat. "We also share this recognition with our tourism partners, who continue to work hard with us to deliver the kinds of responsible products that are increasingly sought after by travellers," he added.
Transat committed to a structured corporate responsibility process in 2007. Basing its actions on a sustainable tourism policy, the vertically integrated tour operator has implemented a variety of programs to improve its social and environmental track record.
In pursuing its social engagement, Transat works, among other things, to protect children around the world, through its partnerships with SOS Children's Villages and Beyond Borders ECPAT Canada. It also supports heritage preservation efforts. Moreover, the company raises customer awareness of sustainable tourism and encourages its employees to take part in community outreach activities. In 2015, Transat personnel dedicated 1,600 hours to volunteer work with local groups, and another 450 hours to international development projects through its Leave for Change program.
When it comes to environmental stewardship, Air Transat has taken several frontline actions to improve the energy efficiency of its fleet as well as its buildings. The company has continued to strengthen its fuel management program, one of the most ambitious in the industry. German NGO atmosfair has named Air Transat Most Climate-Efficient North American Net Carrier each year since 2011, cementing its place in the select club of top-performing airlines when it comes to fuel savings and greenhouse-gas reductions.
In 2015, Transat joined the Global Sustainable Tourism Council (GSTC), the world standard for sustainable tourism. In May 2016, Transat became the first tour operator in North America to earn Travelife Partner status, a key step on the way to securing full Travelife certification. This respected international standard recognizes best practices in sustainable development by tourism industry players. In addition, in its promotional materials, Transat singles out hotelier partners that have obtained certification compliant with GSTC criteria. Lastly, since 2011, the company has reported on its social and environmental performance on its corporate responsibility microsite, resp.transat.com.
Transat becomes the first North American tour operator to achieve Travelife Partner status
After nearly ten years of sustainability efforts, the company reaches a milestone in a coveted international certification process
May 18, 2016 /CNW Telbec/ - Transat, one of the world's largest integrated tourism companies and Canada's holiday travel leader, has become the first North American tour operator to be awarded Travelife Partner status, in the process reaching an important milestone on the way to securing this world-renowned certification, which recognizes best practices in sustainable development by tourism industry players.
"Our teams, as well as our shareholders, can be justly proud of this achievement," said Jean‑Marc Eustache, President and Chief Executive Officer, Transat A.T. Inc. "It reflects the efforts we have made, and are continuing to make, to become a company that respects all of the principles underpinning sustainable development, in every facet of our business, at a time when our customers are increasingly aware of these major challenges and their implications for the future that we all share."
Naut Kusters, General Manager of Travelife for Tour operators said, "The commitment of Transat to Certification across the full group shows the leading position of Transat not only within Northern America but also from a global perspective. We believe Transat's leadership will inspire travel companies in Northern America and within the Transat supply chain to take a similar route".
Transat first began studying the issue of sustainable development in 2006, and implemented an initial plan action plan in 2007. The company published its first Corporate Responsibility Report in 2008, and progress is now summarized on a website, resp.transat.com. Over the years, Transat has launched programs dedicated to environmental and heritage protection, the fight against child sexual exploitation in tourism, collaboration with local communities, and more. It has implemented several initiatives with impacts in Canada and abroad, which have included establishing sustainability and environmental policies, recognizing and highlighting sustainability certification by its hotel partners, adopting a code of conduct for tourism service providers, as well as creating volunteer and humanitarian leave programs for employees.
Transat is a member of the Global Sustainable Tourism Council (GSTC). Transat collaborated with industry peers around the world as part of the Tour Operators Initiative for the Sustainable Development of Tourism (TOI) from 2008 to 2014, date on which TOI and GSTC – two organizations affiliated with the United Nations World Tourism Organization (UNWTO) – joined forces.
Initially developed in 2007 for the hotel industry, Travelife certification is a partner program for tourism companies that wish to embark on the road to sustainability. Travelife focuses on the social and environmental impacts of the travel and tourism industry in areas including environment, biodiversity, community relations and fair business practices, as well as working conditions, human rights and consumer protection. The Travelife benchmarking framework, which is formally recognized as in compliance with the UN supported Global Sustainable Tourism Criteria offered to tour operators and travel agencies since 2012 includes 191 indicators. For each of these, Transat had to demonstrate that work was in progress, as well as state its intentions and plan of action with an eye to obtaining full certification, toward which Partner status is an intermediate step (www.travelife.org/touroperator).
Transat is pleased to have once again made the list of Montreal’s Top Employers, as selected by Mediacorp Canada
Tour operator makes strong showing for second consecutive year in Mediacorp Canada rankings of the best employers in Canada’s largest cities.
February 16, 2016 - Transat is pleased to have once again made the list of Montreal’s Top Employers, as selected by Mediacorp Canada, organizers of the annual Canada’s Top 100 Employers competition since 2006. Winning companies are recognized for leading their industry segments in offering exceptional workplaces for employees.
There are multiple reasons why Transat was chosen as one of Montreal’s best employers, but some stand out from the rest, according to the organizers. “The key principles of our organization’s value statement — respect, rigour and responsibility — find concrete expression in various ways, and the people at Mediacorp remarked on that,” explains Christophe Hennebelle, Transat’s Vice-President, Human Resources and Talent Management. “Personal involvement by employees is something we value highly at Transat; for example, we offer them one day’s paid leave per year to do volunteer work for the cause of their choice. Those who want to make a greater commitment can sign up for our Leave for Change program, under which they can spend about three weeks on a humanitarian mission, putting their professional expertise to good use in a developing country.”
Transat offers employees other types of benefits as well, including financial incentives. The company has a share purchase plan with employer contributions, and pays year-end bonuses as well as referral bonuses for personnel who help to recruit new employees. Other key initiatives include continuing professional development and training: the company encourages employees to keep their knowledge and expertise up to date, making available a wide range of tools specific to their needs.
Air Transat still among the world’s top 10 airlines when it comes to environmental performance
The Atmosfair Airline Index once again ranks Air Transat as the top North American carriers for its responsible fuel management.
December 7, 2015 - In the wake of the Paris Climate Conference, German NGO Atmosfair published its Airline Index for a fifth consecutive year, in which Air Transat ranked among the world’s 10 best performing airlines, like last year, as regards fuel efficiency and the reduction of greenhouse gas emissions. The only North American airline in Atmosfair’s top 10, Air Transat ranks fifth in the world in the long-haul category and ninth in all categories of this annual index, which evaluates the environmental performance of close to 200 airlines.
“We are extremely proud of these results that place us among the most climate-friendly airlines,” declares Jean-François Lemay, General Manager, Air Transat. “They confirm the effectiveness of the environmental measures we are putting in place, and encourage us to keep up our efforts to reduce fuel consumption. Our fuel management program, which is one of the best in the industry, has brought about an annual 5% decrease in consumption since 2003, and we feel we can decrease it by another 1%.”
The Atmosfair Airline Index helps travellers choose airlines based on their CO2 emission levels. The companies that stand out are those that strive to reduce their emissions, especially by reducing their fuel consumption, using modern fleets adapted to their routes and maximizing airplane loads.
For the past several years, Air Transat has stood out for its initiatives aimed at reducing its greenhouse gas emissions. These measures mostly include the implementation of reliable fuel management technology, aircraft weight reduction, optimization of flight plans and ground operations, progressive installation of innovative winglets (Split Scimitar Winglets) on Boeing 737 aircraft, and a fleet with a greater proportion of more energy-efficient Airbus A330 and Boeing 737 aircraft.
Transat walked away a winner at the third annual Gala Uni-Vers
October 30, 2015 - Transat walked away a winner at the third annual Gala Uni-Vers, held October 22, 2015 at the Rialto Theatre in Montreal, where it was awarded with Tour Operator of the year and Air Transat won for best Airline. Travel professionals, suppliers and media all came out to celebrate the best in the Quebec travel industry at the event organized by the Association des Agents de Voyages du Québec (AAVQ).
“We are extremely proud to have been chosen as the tour operator of the year by travel agents, whom we’d like to thank for their vote of confidence,” said Louise Fecteau, Commercial Director, Quebec, with Transat Tours Canada. “We understand the importance of strong partnerships with agencies and all of our departments, whether it’s sales, bookings or groups, work together with the common objective of helping agencies grow their Transat sales.”
Industry professionals voted on their favourite tour operator from October 1 to 22 while consumers voted on their favourite airline between October 1 and 15 on the AAVQ’s website, following a campaign in La Presse.
In addition to its two big wins, Transat’s Christopher Jeffrey-Racine was also nominated as Sales Representative of the year while Lina de Cesare, a co-founder of Transat, was honoured for her exceptional contribution to the travel industry. She is now part of Transat’s Honour Gallery of the Association des Agents de Voyages du Québec.
Transat would sincerely like to thank everyone who voted for them as part of this gala.
Air Transat voted North America’s Best Leisure Airline four years running
July 7, 2015 - For the fourth consecutive year Air Transat has been voted the Best North American Leisure Airline by the Skytrax World Airline Awards. A global benchmark of airline excellence, travellers from across the globe take part in the world’s largest airline passenger satisfaction survey every year to pick the winners.
"We are extremely honoured to receive this international award for the fourth year in a row," says Jean-François Lemay, General Manager, Air Transat. “Thanks to the exceptional work of its employees that are constantly evolving in an industry fraught with challenges, Air Transat has shown itself to be a leader in the global airline industry. The fact that passengers themselves recognize that fact is very gratifying for us,” adds Lemay.
The World Airline Awards began in 1999 when Skytrax launched its first global, airline passenger satisfaction survey. This year’s survey covered 245 airlines and attracted nearly 19 million airline passengers worldwide who voted on everything from check-in and boarding to seat comfort and staff service.
In addition to its international win, Air Transat was recently voted the best Charter Airline by the 16th annual Agents’ Choice Awards, conducted by Canadian Travel Press, Travel Courier, and TravelPress.com, for the eight consecutive year.
Transat voted #1 tour operator, charter airline and travel supplier web site (B2B)
The agents have spoken and their choice is clear!
June 23, 2015 - Agents know best when it comes to travel so it should come as no surprise that they voted Transat #1 in three Agents’ Choice Awards categories this year. Transat won best Tour Operator for Transat Holidays, best Charter Airline for Air Transat and best Travel Supplier Web Site (B2B).
“We are sincerely touched by agents’ support. Everything we do is a team effort and for us this win is really about celebrating success and partnership at all levels,” says Denise Heffron, Vice- President, National Sales & Commercial of Transat Tours Canada.
In addition to its first-place wins, Transat was also named the third most Sustainable Travel Company by agents. This is the eight year in a row that Air Transat has been named best charter airline and the second that Transat won for best tour operator.
To celebrate, travel agents who make bookings with Transat between today and July 17 will automatically be entered to win one of ten $500 Bonbon prizes. This promotion applies to new flight, package, cruise or tour bookings for both Europe and the South.
The 16th annual Agents’ Choice Awards, conducted by Canadian Travel Press, Travel Courier, and TravelPress.com, gives agents across the country the chance to vote for their favourite travel companies in 28 distinct categories. The voting period was open between January 26 and April 15, 2015.
Transat ranks among Canada's Best Corporate Citizens - Only travel company in annual awards established by Corporate Knights
June 3, 2015 - Transat A.T. Inc. ranks in the latest annual report of the 50 Best Corporate Citizens in Canada, published by the research firm Corporate Knights. This prestigious ranking recognizes organizations that stand out for their corporate responsibility. For a second consecutive year, Transat is the only travel company among the winners.
"Being part of the very select club of major Canadian companies recognized for their sustainable practices is of course an honour," said Jean-Marc Eustache, President and Chief Executive Officer of Transat. "I definitely want to share this honour with all of our employees and partners who play a key role in the success of our sustainable development initiatives. Our teams are working very hard to ensure that the organization becomes a model of responsibility in the travel business. This objective is central to our vision of promoting the development of a more responsible tourism industry."
In 2007, Transat reinforced its commitment to corporate responsibility by ensuring its approach encompasses human rights, including children's rights, protection of the environment and heritage, cultural diversity, support for host communities, service quality and transparency. As part of its sustainable tourism policy, the organization has implemented various programs to improve its environmental performance and strengthen its commitment to the community in origin and destination countries.
Among other initiatives, tour operators on both sides of the Atlantic are continuing to work with tourism providers to offer responsible products and educate customers about sustainable tourism. In the air sector, Air Transat is increasing initiatives as part of its environmental management system, including seeking among others to optimize waste management and enhance the energy efficiency of its aircraft fleet and its buildings.
In 2015, Transat joined the Global Sustainable Tourism Council (GSTC), the world reference in sustainable development in tourism. Since 2011, the company has reported on its ongoing actions on its website resp.transat.com.
Published for the 14th consecutive year, the Corporate Knights "Best 50" is based on 12 metrics that measure companies' governance and social and environmental performance.
Air Transat a double winner at Mercuriades awards
Carrier’s initiative for green dismantling of commercial aircraft earns two top honours.
April 17, 2015 —Air Transat is pleased and proud to have won two Mercure awards — for Large Business of the Year and for Sustainable Development — at the Mercuriades awards gala, in recognition of its program for green dismantling of end-of-life aircraft. The project, completed in 2013, saw two Airbus A310s eco-responsibly and sustainably dismantled, with 87% of the aircrafts’ components reclaimed.
“We are honoured to receive these two awards,” says Jean-François Lemay, General Manager of Air Transat. “Air Transat has once again shown itself to be a leader in sustainable development with this innovative project. It is perfectly in line with our environmental management strategy, which is applied across all business units of the Transat group and guides us toward our shared objective of becoming a model for corporate responsibility in the international travel industry.”
The Mercuriades is a major business competition held since 1981 and organized by the Fédération des chambres de commerce du Québec, the province’s largest business network. It rewards the visionary spirit, daring and savoir-faire of companies that contribute to development in Quebec and its regions. Winning companies are inspiring models of success for the next generation of businesspeople as well as all players in the Quebec economy.
The dismantling of the two Air Transat planes was conducted in collaboration with Aerocycle, a company specialized in eco-responsible aircraft dismantling and recycling, in compliance with an international standard established by the Aircraft Fleet Recycling Association (AFRA) and using an environmental management system introduced by Aéroports de Montréal (ADM, the Montreal airports authority), with coordination provided by sustainable-development consulting firm Eko-Conseil.
Air Transat’s green-dismantling initiative was previously recognized in 2014, when the carrier received the Grand Prix de l’Entreprise citoyenne de l’année (grand prize as corporate citizen of the year) from Novae magazine, which informs Quebec professionals on sustainable development and responsible business practices. That same year, French magazine L’Écho Touristique also acknowledged the program by awarding it a sustainable tourism innovation trophy.
Air Transat named airline of the year by consumers
October 28, 2014 —Air Transat was named airline of the year at the second Gala des Trophées Uni-Vers, organized by the Association des Agents de Voyages du Québec at the International Tourism & Travel Show in Montreal. This prize is of particular importance, as it was awarded based on consumer votes.
“We are always very proud of the awards we receive, but recognition from consumers is especially valuable and symbolic for employees,” stated Jean-François Lemay, General Manager, Air Transat. “All our teams are trained to provide the best inflight experience to passengers. It is with pleasure that we accept this prize, which shows the quality of the services offered on board Air Transat.”
This reward comes after Air Transat was named Best North American Leisure Airline for the third consecutive year, at the Skytrax World Airline Awards in July 2014.
Two TDC agencies were also honoured by their peers at the Gala des Trophées Uni-Vers. Inter Voyage Rimouski won the trophy for retail agency of the year, while Yoko Bissonnette from Voyage Océane in La Prairie was named travel agent of the year.
Air Transat named Best North American Leisure Airline for the third consecutive year
July 22, 2014 — Air Transat was named Best North American Leisure Airline and ranked second in the world’s best leisure airlines at the annual Skytrax World Airline Awards, held on July 15, 2014.
Distinctions were based on a survey analyzing the satisfaction of more than 19 million customers, who rated more than 240 airlines on 41 different aspects related to the products and services that make up the passenger experience, from cabin seat comfort to staff service.
“We are very proud to receive this distinction for a third consecutive year. The World Airline Awards are one of the most prestigious honours an airline can receive, and the fact that this award recognizes the quality of our inflight service and our recently redesigned cabin makes it all the more important,” commented Jean-François Lemay, General Manager, Air Transat.
In June, Air Transat was also named best charter airline for the seventh year in a row by Canadian travel agents at Baxter’s Agents’ Choice Awards.
Transat Honoured by Baxter’s 15th Annual Agents’ Choice Awards
June 23, 2014 – Transat is very pleased to announce that it was once again recognized by Baxter’s 15th Annual Agents’ Choice Awards.
We would like to thank our travel agent partners for this esteemed recognition. Their continuous support year after year has encouraged us to aim even higher. We value our strong relationships with the travel agent community and this recognition is a direct result of our teamwork,” said Denise Heffron, Vice-President, National Sales & Commercial, Transat Tours Canada.
Transat and its brands were honoured in the following categories:
First place, Airline Charter
First place, Tour Operator
Second place, Travel Supplier Website (B2B)
Transat A.T., Transat Holidays and Nolitours
Fourth place, Environmentally Friendly Company
Voting took place from January 24 to April 25 and was conducted by specialized media like Canadian Travel Press, Travel Courier and TravelPress.com, as well as Tourisme Plus in Quebec. Travel agents chose their favourites in 28 categories ranging from Adventure Operator to Winter Sunspot.
Air Transat receives the Grand Prix Novae de l’Entreprise citoyenne 2014
On June 5, 2014, Air Transat was invited to the Prix de l’Entreprise citoyenne 2014 awards ceremony organized by Novae. The contest recognized nine projects that had demonstrated innovation and led by example in their approach to today’s social and environmental issues.
Air Transat was awarded the highest distinction, the Grand Prix Novae de l’Entreprise citoyenne 2014, for the way it approached the process of dismantling and recycling two retired airplanes. The company stood out among all the finalists for the scope of the project. In addition, its exemplary management of residual waste garnered Air Transat a second prize also.
The project, carried out during the summer of 2013 at the Mirabel Airport site, consisted of recycling or reusing close to 87% of the airplanes’ parts and materials. Given that close to 12,000 commercial airplanes will have to be dismantled over the next 20 years, this local initiative could pave the way for a new industry right here in Quebec, one whose economic potential is enormous.
Air Transat: The First North American Airline to Be Granted IEnvA Environmental Certification
MONTREAL, June 3, 2014 /CNW Telbec/ - Air Transat sets the standard once again in terms of corporate responsibility as the first airline in North America to complete the first stage of the International Air Transportation Association (IATA) Environmental Assessment (IEnvA) Program, IATA's stamp of excellence when it comes to environmental practices. The program is based on compliance with strict environmental standards and the company's commitment to constantly improve its environmental management.
"Environmentally speaking, Air Transat is leading the way and, with this new environmental certification, we are once again joining the ranks of airlines that put their philosophy into practice," said Jean-François Lemay, General Manager of Air Transat. "The ecological management of operations has been in Air Transat's DNA for years, and passengers who fly with us are making a responsible choice. IEnvA certification is added proof of our formal and continuous commitment to becoming one of the world's greenest airlines."
The criteria for IEnvA certification are taken from a combination of recognized environmental management systems (EMS) standards, including ISO 14001 as well as the IATA Operational Safety Audit (IOSA) and the IATA Safety Audit for Ground Operations (ISAGO). The guidelines were developed by a team of environment consultants in conjunction with airlines, including Air Transat, so that they address industry needs and specific concerns. Assessments are conducted by independent accredited environmental assessment organizations (EAOs) that have demonstrated competencies in EMS auditing.
Only six other airlines (Finnair, South African Airways, LAN, LAN Cargo, Malaysia Airlines, and Kenya Airways) in the world have achieved Stage 1 certification, which involves a detailed assessment of flight operations, corporate and management activities.
Air Transat becomes the first airline in the world to attain Minimization level certification from the World Green Aviation Council
MONTREAL, Dec. 17, 2013 /CNW Telbec/ - Air Transat, world's first certified green airline in 2011, has reached another milestone. The airline is the first in the world to have achieved the second level Minimization award in the Fly-360-Green Certification Program, a benchmark for high performing airlines / aircraft operators.
"We are especially proud to have obtained this certification because it recognizes the efforts that we have made to improve our environmental performance in every area of our airline through initiatives such as greenhouse gas reduction, energy and water conservation, recycling and social responsibility" said Jean-Francois Lemay, General Manager of Air Transat. "It was the hard work and dedication of our employees that enabled us to attain this high standard and we will continue to improve so that we maintain our role as an industry leader."
Developed by the World Green Aviation Council (WorldGAC), Fly-360-Green is a point based performance rating system where points are earned for business attributes considered environmentally beneficial in 8 key areas: Engineering, Ground Operations, Flight Planning/Dispatch, Flight Operations, Greening on Board, Corporate Environmental Practices, Corporate Policies, Strategic Planning. Airlines and aircraft operators can qualify for one of the four certification levels: Participation, Minimization, Efficiency, and Neutrality.
Fly-360-Green differs from other rating systems in that it has quantified most of the "green credits". This ensures airlines are environmentally compatible, retain high quality standards, and are financially sound. The World Green Aviation Council, apart from fostering the international standard for sustainable aviation by addressing aviation's absolute emissions, is the third-party administrator of the Fly-360-Green certification program.
WorldGAC performs technical reviews and verification of Fly-360-Green registered projects to determine if they meet the standards set forth in the Fly-360-Green rating system. Dedicated technical experts ensure Fly-360-Green certification meets the highest levels of quality and integrity.
Air Transat, first airline in the world to renew its IOSA registration under the Enhanced IOSA methodology
"Air Transat maintains its leadership in safety management by meeting the highest international safety and operational management standards," says General Manager Jean-François Lemay
August 8, 2013 – Air Transat, a wholly-owned subsidiary of Transat A.T. Inc. that has been registered under the International Air Transport Association's IOSA (IATA Operational Safety Audit) program since 2008, has now become the first airline in the world to renew its IOSA Registration based on the E-IOSA methodology. This latest achievement follows a stringent audit recently completed with success.
IOSA provides a standardized audit program for airlines' operational management and control systems, based on internationally recognized standards and supported by a rigorous quality assurance process that aims at improving operations and safety in the airline industry. The program comprises more than 900 stringent standards that contribute to airline operational safety in the areas of management, safety and security of flight operations, operational control, aircraft engineering and maintenance, cabin operations, ground handling and cargo operations.
In 2011, IATA added new elements to the program and introduced E-IOSA, which involves ongoing internal assessment processes, to provide enhanced value and continuity of the audit process. At the request of IATA, Air Transat participated in the development of the new program, which will be mandatory for IATA member companies from 2015.
"We are extremely proud to be the first airline in the world to renew its IOSA Registration based on the E-IOSA methodology," said Jean-François Lemay, General Manager of Air Transat, adding that "Air Transat maintains its leadership in safety management by meeting the highest international safety and operational management standards".
"We congratulate Air Transat for becoming the first airline to complete the rigorous standards of the Enhanced IOSA audit process. Their commitment to support implementation of Enhanced IOSA is commendable and paves the way for other airlines to follow suit," said Guenther Matschnigg, IATA's Senior Vice President, Safety and Flight Operations.
Air Transat is named best National Airline Charter
Baxter’s Annual Agent’s Choice Awards 2013
July 5, 2013 – Air Transat has managed to hang on to its traditional top spot in the charter airline category of the Agents’ Choice Awards poll. This year’s survey by Travel Press attracted more than 5,700 participants of the Canadian travel industry who chose their favourites in 28 categories ranging from adventure operator to travel web site.
“We’re delighted to have won again, but with all the efforts we’ve made to improve the product, I would have been surprise of we had not won. I think travel agents know we’ve improved the on-board environment. We took the new product on the road to show them because it’s important that they know what they’re selling”, stated Denise Heffron, National Sales & Commercial Vice-President for Transat.
Air Transat Recognized as Best North American Leisure Airline
June 19, 2013 - Air Transat was recognized as Best North American Leisure Airline at the Skytrax World Airline Awards, held on June 18, 2013 at the Paris Air Show.
Distinctions were based on a survey measuring the satisfaction of more than 18 million customers. Conducted over a 10-month period, this survey included over 200 airlines that were rated on 43 different aspects of the passenger experience. The study analyzed customer satisfaction for the Airline Passenger Experience, from check-in to boarding, on-board seat comfort, cabin cleanliness, food and beverages, on-board entertainment, and service of staff.
The Best North American Leisure Airline distinction is based on the following criteria:
GROUND / AIRPORT
- Airline web site
- Online Booking
- Online check-in
- Airport Ticket Counters
- Waiting times at Check-in
- Quality of Check-in service
- Self Check-in
- Boarding Procedures
- Pre-boarding Procedures
- Friendliness of Ground staff
- Efficiency of Ground Staff
- Airline Lounge Product facilities
- Airline Lounge Staff Service standards
- Transfer services
- Arrival services
- Baggage Delivery
ONBOARD : PRODUCT
- Cabin Seat comfort
- Cabin Cleanliness
- Toilet Cleanliness
- Cabin Lighting / Ambience
- Cabin Temperatures
- Cabin Comfort amenities
- Reading Materials
- Airline magazine
- Inflight Entertainment
- Audio / Movie programming
- AVOD options
- Quality of Meals
- Quantity of Food
- Meal Choices
- Selection of Drinks / Pay bar formats
ONBOARD : STAFF SERVICE
- Assistance during Boarding
- Friendliness of Staff
- Service Attentiveness / Efficiency
- Consistency of Service
- Staff Language skills
- Meal service efficiency
- Cabin presence thru Flight
- PA announcements
- Assisting families
- Problem solving Skills
- Staff Attitudes
- Staff Grooming
Air Transat earns international recognition, winning the Family Friendly Airline Award for a second time
May 17, 2013 - Air Transat is pleased and proud to announce that it has won the Family Friendly Airline Award for a second time. This international distinction, created in 2011 by the Kids First Fund, is awarded to air carriers that provide additional services and extra comfort to children and their parents.
This year, a jury made up of travel industry leaders shortlisted four airlines: Air Transat, El Al Israel Airlines, Iberia and South African Airways. The winner of the Family Friendly Airline Award was then determined by popular vote on the Kids First Fund Facebook page. Thanks to its Kids Club, Air Transat garnered 63% of the votes cast by Facebook members from countries around the world, including Canada, Brazil, France, India and the United States.
“We’re extremely proud of this acknowledgement of the services we provide to families who fly with us,” said Jean-François Lemay, General Manager, Air Transat, adding: “Our airline has excelled for 25 years now, and one of our hallmarks is helping to provide unforgettable and worry-free family vacations, thanks to, among other things, the Air Transat Kids Club and the quality of service delivery by our staff both in the air and on the ground.”
The Air Transat Kids Club, founded in 2006, is open to children ages 2–11 who are residents of Canada, France, or the United Kingdom. Kids Club members and their parents enjoy a number of travel privileges, including free seat selection for the child, a dedicated airport check-in counter, priority baggage delivery, priority boarding, and free unlimited snacks upon presentation of the Kids Club membership card to cabin personnel.
“Air Transat clearly cares about its family passengers,” said Jay Sorensen, President, Kids First Fund. “The carrier provides a robust array of services at every touchpoint, from booking to boarding, and on board the aircraft. Its efforts cater to the needs of parents by reducing the stress that can be associated with travel with children. But even better, these services create a better cabin environment for all travellers by keeping kids contented and comforted.”
Air Transat named most climate efficient North American net carrier
September 11, 2012 – Air Transat has been recognized as Most climate efficient North American Net Carrier by the German organization atmosfair, which for the second year in a row evaluated the environmental performance of some 130 carriers, rating their atmospheric CO2 emissions and ranking them in its “Airline Index.” The announcement was made September 11, 2012 at the Berlin Air Show.
“We are extremely pleased with the recognition our airline is receiving today,” said Allen B. Graham, President and CEO, Air Transat, and President, Transat Canada. “Air Transat has applied a stringent fuel management program since 2003, and more than five years ago we began intensifying efforts to adopt an effective environmental management system. Steadfast engagement and thorough work by all of our employees have enabled us to stand out as we do today among the very best international air carriers.”
According to atmosfair, a non-profit organization founded in 2004 by Forum anders reisen and Germanwatch, the Airline Index helps travellers who are sensitive to environmental considerations choose airlines based on their CO2 emission levels. The carriers were evaluated and then given efficiency points ranging from zero to 100. The airlines that stood out were those with modern fleets adapted to their routes, high numbers of seats and high load factors. In addition to being named Most climate efficient North American Net Carrier, Air Transat this year ranked seventh in the world in the long-haul category of the atmosfair Airline Index.
Air Transat Named World's Best Leisure Airline
The World Airline Awards presents the prestigious award for World’s Best Leisure Airline to Air Transat
July 13, 2012 - Air Transat was named World’s Best Leisure Airline at the Skytrax annual World Airline Awards, held on July 12, 2012 at the Farnborough International Airshow, near London.
“We are very proud to receive this important distinction. The World Airline Awards are the most prestigious an airline can receive, and the fact that it recognizes Air Transat as the world’s leading airline in our category makes it that much more important,” commented Allen B. Graham, Chief Executive Officer of Air Transat and President of Transat Canada.
Distinctions were based on a survey measuring the satisfaction of more than 18 million customers. Conducted over a 10-month period, this survey included over 200 airlines that were rated on 38 different aspects of the passenger experience. The study analyzed customer satisfaction for the Airline Passenger Experience, from check-in to boarding, onboard seat comfort, cabin cleanliness, food and beverages, onboard entertainment, and service of staff.
“Furthermore, we receive this award as we begin to refurbish our cabins, which will guarantee a considerably improved in-flight experience. Satisfied passengers haven’t seen anything yet,” added Allen B. Graham.
This coveted award honours the exceptional performance of Air Transat employees throughout the Company’s 25 years of existence. “This award crowns the contribution of all our hard-working teams, who, over the years, have made security, on-time performance and quality their priority,” concluded Allen B. Graham.
In the past five years, Air Transat has gained other recognitions as a result of its numerous environmental initiatives. In 2011, the Company ranked first worldwide in the Atmosfair Airline Index environmental performance indicator, in the long-haul category. Air Transat also obtained the Platinum LEED-EB (existing building) certification for its headquarters, located within the Montreal–Trudeau airport site.
Air Transat was recognized as the Best Charter Airline for the fifth consecutive year at the Agents’ Choice Awards, which represents the largest sampling of travel agents in Canada. The airline also received the Family Friendly Airline Award, which acknowledges carriers that provide additional services and extra comfort to children and their parents.
The World’s Best Leisure Airline was awarded according to these criteria:
GROUND / AIRPORT
Standard of Airline web site
Online Booking service
Online check-in services
Airport Ticket Counters
Waiting times at Check-in
Quality of Check-in service
Self Check-in options
Pre-boarding for families
Friendliness of Ground staff
Efficiency of Ground Staff
ONBOARD : PRODUCT
Cabin Seat comfort
Cabin Lighting / Ambience
Cabin Comfort amenities
Inflight Entertainment standards
Audio / Movie programming
Quality of Meals
Quantity of Food served
Selection of Drinks / Pay bar formats
ONBOARD : STAFF SERVICE
Assistance during Boarding
Friendliness of Staff
Service Attentiveness / Efficiency
Consistency of Service across different flights
Staff Language skills
Meal service efficiency
Availability thru Flight / Cabin presence
Assisting families with children
Problem solving Skills
General Staff Attitudes
Air Transat receives the Environmental Industry Award from Flight Centre
July 6, 2012 - Air Transat won the Environmental Industry Award from Flight Centre which recognizes a travel industry supplier partner that has made the greatest effort to minimize their environmental impact. The award was presented at Flight Centre’s annual black-tie Ball held in Toronto on July 6th and in Vancouver July 7th, 2012.
Several suppliers submitted proposals which represented all areas of the travel industry including airlines, resorts, car rental companies and tour operators. Air Transat was chosen because of their demonstrated commitment combined with measurable results at every level of the business worldwide.
Air Transat designated first certified green airline by World Green Aviation Council
December 20, 2011 - Air Transat has become the first airline to be certified green by the World Green Aviation Council. The certification, Fly-360-Green™, consists of a comprehensive system for rating the design, innovation and operation of highly sustainable airlines and airports.
“We are extremely proud to have obtained this certification,” said Allen B. Graham, President and CEO, Air Transat. “Our airline has implemented a great many measures and programs geared toward environmental protection and sustainable development, including a fuel management program to lower CO2 emissions. Over the past few years, we have adopted measures to save water and energy, promote recycling and reduce waste. And we are continuing our group effort with employees to keep on improving our environmental performance.”
The World Green Aviation Council’s Fly-360-Green certification is intended to provide the airline industry and airports with a concise framework for identifying and implementing collaborative and measurable green aviation designs, innovations, and operations solutions.
Using the 55 different environmental initiatives in the three main categories found in the Airline Environmental Management Framework (Daily Operational Activities, Corporate Environmental Management Practices, and Corporate Policies/Strategic Planning), airlines and airports can qualify one of for three certification levels: A class (over 110 points), B-class (100–109 points) and C-class (90–99 points) for airlines; and A-class (over 60 points), B-class (50–59 points) and C-class (40–49 points) for airports.
The World Green Aviation Council consists of member airlines and airports from around the globe dedicated to a simple mission: foster an international standard for sustainable aviation through cutting-edge technological advancements, while also taking into consideration aviation's absolute emissions, which are constantly on the rise despite various pro-environmental actions taken by stakeholders.
Air Transat honoured by the Quebec government’s ICI ON RECYCLE! recognition program
December 19, 2011 - Air Transat has received certification by the Quebec government’s ICI ON RECYCLE! program for its environmental protection efforts and its exemplary waste-management practices. Pierre Arcand, Quebec Minister of Sustainable Development, Environment and Parks, honoured a total of 25 establishments from the Montreal and Laurentians regions during an official certification presentation ceremony held last Monday in Montreal.
“This is a significant recognition for our company,” said Allen B. Graham, President of both Transat Canada and Air Transat. “We have earned this distinction in large part because of the engagement of all our employees in the area of corporate responsibility, and especially because of our team effort to protect the environment.”
The ICI ON RECYCLE! recognition program, created by the Quebec government in 2003 and managed by RECYC-QUÉBEC, aims to acknowledge the efforts of industries, commerces and institutions that have established exemplary waste-management measures. Air Transat has attained the program’s most stringent level (Level 3 — Performance), for having implemented measures to reduce, re-use, recycle and recover waste. This has allowed the company to achieve an overall recovery rate of over 80%.
Air Transat is a Proud Recipient of Baxter’s 12th Annual Agents’ Choice Awards
June 28, 2011 - Air Transat is delighted to announce that it was recognized at Baxter’s 12th Annual Agents’ Choice Awards. With more than 4700 voters, the Agents’ Choice Awards represent the largest sampling of travel agents in Canada.
Air Transat was awarded Number 1 Charter Airline, for the 4th year in a row.
“We thank all the travel agents for their continued support, for recognizing our strength and achievements and for helping us strive for excellence. We are particularly pleased with being named number 1 Tour Operator in Ontario as this recognizes and highlights our efforts in this market. Travel agents contribute a great deal to our success and such an award encourages us to soar to new heights”, said Denise Heffron, Vice-President, National Sales and Commercial, Transat Tours Canada.
The voting took place between February and April 30 via ballots in specialized media such as Canadian Travel Press and Travel Courier, and online on travelpress.com. Travel agents were asked to select their "favourite" in 24 categories ranging from adventure tour operator to tourism board. The results were compiled by members of Baxter’s staff.
Air Transat head office becomes first building in Canada to obtain LEED-EB® Platinum certification
April 5, 2011 - Air Transat’s headquarters, a three-storey office building with an area of approximately 60,000 square feet, has just been awarded the U.S. Green Building Council’s LEED Platinum certification in the category “Existing Buildings.” Located within the Montréal–Trudeau airport site, the building, erected in 2004, is the first in its category in Canada to obtain this certification, awarded for compliance with the most stringent sustainability criteria for green buildings.
“We are exceedingly proud to have obtained this certification, because it recognizes the many efforts we have made to improve our environmental performance,” said Allen B. Graham, President and Chief Executive Officer, Air Transat. “These efforts have included reducing our energy consumption by 10% and our water use by 40% over the past few years. We have also implemented a waste management system that emphasizes composting as well as recycling of metal, glass, plastic and paper. Moreover, our adoption of a green procurements policy has prompted suppliers to offer a wider range of more environmentally friendly products. This certification is the result of painstaking teamwork and is an incentive for us all to continue in the same direction.”
LEED stands for Leadership in Energy and Environmental Design, a stringent standardization system for environmentally friendly buildings. LEED uses a points system for evaluating a building’s environmental performance in six categories: sustainable sites, water efficiency, energy & atmosphere, materials & resources, indoor environmental quality, and innovation & design process.
“Air Transat is working to reduce greenhouse gas emissions and improve its environmental performance in all of the company’s areas of activity, from in-flight services to its administrative offices,” Mr. Graham noted.
Air Transat’s head office, where some 200 people work every day, is located at 5959 Côte Vertu Boulevard in Montreal. Air Transat made a commitment to reducing its green footprint with the adoption of an environmental policy in 2007. The securing of LEED certification is part of the process of applying that policy. The building also serves as the headquarters of Handlex, Transat’s business unit that provides airport ground-handling services.
Air Transat wins the Family Friendly Airline Award
April 4, 2011 - Air Transat is proud to announce that it received the Family Friendly Airline Award, and it would like to thank everyone who voted.
The prize is awarded by the Kids First Fund to carriers that provide additional services and extra comfort to children and their parents. Air Transat came out on top as travellers from all over the world voted in a first-ever poll on Facebook to select the best airline for family travel. Nearly 2,000 Facebook friends considered the services provided by six airlines: Air Transat, Emirates, Jetstar, Kingfisher, Qatar and TAM.
Air Transat’s Kids Club finished first with 49% of the votes. Travellers obviously appreciate its services for children, which include a welcome kit, dedicated airport counters, prize drawings, and an onboard birthday celebration.
“All of the airlines in the poll provide exceptional services to cater to the needs of family travellers. It’s very apparent by the comments posted by Facebook friends that these consumers have a strong bond with their favourite airline for family travel,” said Jay Sorensen, president of the Kids First Fund. “In particular, Air Transat has tapped a strong reservoir of support through its Kids Club initiative.”
"For nearly 25 years now, children and families have been a top priority for Air Transat. As Canada's number one holiday airline, we make it part of daily life to surpass customer expectations. And we have delivered the goods on many fronts with the Kids' Club and our partnerships with children's charities in Canada and overseas," said Allen B. Graham, President and CEO of Air Transat.
Air Transat ranked first in the world in the "Atmosfair Airline Index" - in the long-haul category - for its environmental performance
March 9, 2011 - Air Transat, a business unit of Transat A.T. Inc., is proud to announce that it has been ranked first worldwide in a new environmental performance indicator called “Atmosfair Airline Index,” in the long-haul category. The announcement was made today by the German NGO Atmosfair at the ITB International Tourism Fair in Berlin. Air Transat also placed third in the overall ranking of the 100 largest international airlines.
“We are very proud to hold first place among airlines in the long-haul category and third place in the overall ranking,” said Allen B. Graham, President and Chief Executive Officer of Air Transat. “This independent evaluation confirms the effectiveness of our management processes and of the various environmental initiatives we have taken in the last few years, especially as regards our fuel management program and our aircraft maintenance. There remains plenty to do, but we are definitely on the right rack.”
According to Atmosfair (www.atmosfair.de), a non-profit organization founded in 2004 by Forum Anders Reisen and Germanwatch, the new index will help travellers who are sensitive to environmental considerations choose airlines based on their CO2 emission levels. One hundred airlines were evaluated and given “efficiency points” from zero to 100. The airlines that stood out are those with modern fleets adapted to their routes, high numbers of seats and high load factors.